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Kuehne+Nagel · 22 hours ago

Sea Logistics LCL Operational Care Specialist

Detroit, MI

Full-time

Onsite

Entry Level

1+ years exp

Kuehne+Nagel is a global leader in logistics, providing essential services that ensure timely deliveries of various goods. The Operational Care Specialist plays a crucial role in enhancing customer experiences through proactive service and effective coordination with various teams.

Responsibilities

Ensure accurate processing of files by adhering to all company policies and procedures while maintaining real-time visibility of shipments

Monitor, prioritize, and address customer-specific needs daily through multi-channel communication, providing timely responses to queries and requests

Collaborate with Customer Care Locations (CCL) to meet customer commitments by analyzing KPI reports and supporting corrective and preventive actions

Partner with system process teams to enhance automation and streamline Operational Care workflows

Maintain accurate customer data in core operating systems by requesting Business Profile updates and managing Wiki page content

Qualification

Freight forwarding experienceCustomer service skillsAnalytical mindsetProblem-solving skillsCommunication skills

Required

1+ year of experience in freight forwarding or logistics

Outstanding communication skills, confident, clear, and professional in every interaction

Proactive problem-solver who anticipates challenges and takes initiative to resolve them

Analytical mindset with strong troubleshooting skills, thriving on finding solutions and improving processes

Preferred

Customer service background is a strong plus, demonstrating a commitment to exceptional experiences

Benefits

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible roles

Company

Kuehne+Nagel

Glassdoor3.7

With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.

Founded in 1890

Schindellegi, Schwyz, CH

10001+ employees

http://www.kuehne-nagel.com

H1B Sponsorship

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