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ClearStar, Inc. · 1 month ago

Manager of Operational Excellence

United States

Full-time

Remote

Mid, Senior Level

ClearStar, Inc. is a leader in providing employment intelligence through background and medical screening solutions. They are seeking a Manager of Operational Excellence to lead a team in improving operational processes and ensuring quality and efficiency across the organization.

Human Resources

Responsibilities

Build, maintain, and improve ClearStar’s operational control framework to support accuracy, consistency, and performance

Lead enterprise wide process improvement initiatives using Lean or Six Sigma methodologies

Oversee SOP and workflow governance, including monitoring, updates, and documentation quality

Analyze operational data to identify trends, risks, and improvement opportunities

Partner with Compliance, Product Innovation, Customer Success, Technology, and Operations to ensure alignment across business priorities

Manage, coach, and develop a team of four to six process improvement and operational control specialists

Implement change management plans that support successful adoption of new processes and tools

Identify automation and technology enablement opportunities that improve efficiency and reduce manual effort

Promote a culture of continuous improvement and operational discipline across the organization

Qualification

Operational ExcellenceProcess ImprovementLeanSix SigmaWorkflow GovernanceAnalytical SkillsChange ManagementTeam LeadershipCommunication SkillsCollaboration

Required

Experience leading operational excellence, continuous improvement, or process optimization initiatives

Strong understanding of workflow governance, SOP structure, and quality control

Hands on experience with Lean, Six Sigma, or similar methodologies

Ability to lead teams, influence cross functional partners, and communicate clearly in a dynamic environment

Strong analytical skills and comfort working with performance metrics

Experience supporting fast paced, service driven teams

A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task