Trainee Support Engineer jobs in United States
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Virtuozzo · 6 hours ago

Trainee Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad

Virtuozzo is a global technology company specializing in modern IT infrastructure solutions. We’re looking for a motivated Trainee to join our Support Team and grow into a full-fledged Support Engineer, providing technical support and troubleshooting customer issues.

CleanTechCloud InfrastructureInformation Technology
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Senior Management

Responsibilities

Provide L2 24/7 technical support for our partners (alternative schedules available)
Process and triage incoming L2-L3 support requests for the technical support service
Learn how to research, diagnose, troubleshoot, and implement solutions to resolve customer issues, escalating when necessary
Ensure timely and professional communication with customers
Maintain and expand the Knowledge Base with key findings and troubleshooting guides

Qualification

LinuxInternet protocolsEnglish proficiencyVirtualizationNetworkingBasic scriptingCommunicationAttention to detailProblem-solving

Required

Basic understanding of how operating systems work, especially Linux
Hands-on experience with Linux basics
Basic knowledge of internet protocols (like DNS, HTTP, SSH, FTP, SMTP)
Intermediate or higher level of English (both written and spoken)
Willingness to learn and solve technical problems
Good communication and attention to detail
Ability to stay calm and focused under pressure

Preferred

Experience with virtualization (e.g., Proxmox, VMware)
Familiarity with any monitoring or ticketing tools (e.g., Zabbix, Zendesk, Prometheus, Jira)
Knowledge of networking and how to configure basic services (DHCP, DNS, VPN)
Basic scripting skills (Bash/Python)
Interest or experience with cloud platforms
IT certifications (like LPI, Red Hat)

Benefits

Flexible hours and remote work options
Space for creativity and experimentation within the company’s goals
Share Options – everyone shares in our success with share options
We help our team get private medical insurance
Referral bonus program
Recognition programs
Learning opportunities
Other perks

Company

Virtuozzo

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Virtuozzo The scale and scope of a well-established business with the entrepreneurial energy and focus of a start-up.
dateFounded in 2015
location
Seattle, Washington, USA
people-size201-500 employees
web-link
https://virtuozzo.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Itay Nebenzahl
Chief Financial Officer
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Mike Ryabichev
CFO&COO
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Recent News

IT Web
Reflex partners with Virtuozzo to launch cloud environment
2025-12-12
The Register
ZTE supports AI with full-stack IT offering
2025-06-21
PRLog
Voyager Replaces VMware with Virtuozzo to Regain Control of Cloud Infrastructure
2025-05-27
Company data provided by crunchbase