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Global Credit Union · 1 day ago

Branch Manager II

Street, MD

Full-time

Onsite

Mid, Senior Level

$80K/yr - $133K/yr

2+ years exp

Global Credit Union is seeking a Branch Manager II to oversee branch operations while emphasizing employee engagement and mentoring staff. The role involves fostering a positive member experience, conducting community outreach, and ensuring compliance with financial policies and procedures.

BankingFinanceFinancial Services

Culture & Values

Responsibilities

Member Experience and Service Management

Develop, monitor, and manage branch service levels to enhance member relationships and engagement. Provide leadership to the branch team to facilitate meaningful interactions with members to deepen and retain membership

Assistant Branch Manager Coaching

Coach and mentor the Assistant Branch Manager through consistent observational feedback and regular one-on-one sessions

Conflict Resolution

Utilize problem-solving and effective communication skills to resolve personnel and member concerns

Community Engagement Strategy

Develop and execute a comprehensive community engagement strategy through fostering relationships with local businesses, participating in community events, seeking sponsorships, and conducting financial literacy training. Represent the credit union at professional events and seek leadership opportunities in the community that align with the organization's mission and values

Market Awareness

Stay informed about market trends, research competitor product offerings, and make recommendations to expand brand awareness and generate new business

Partnership Building

Establish strong partnerships with Global Credit Union Insurance Brokers, Global Credit Union Home Loans, Business and Commercial Services, and Global Retirement and Investment Services to achieve credit union growth objectives

Insurance Licensing and Sales

Obtain state-mandated insurance licenses to quote and bind Personal Lines Insurance products. Develop a sales strategy to achieve established quote and issue goals

Personnel Management

Oversee branch personnel functions, including performance evaluations, recruitment, and maintaining high employee morale and job satisfaction

Work Environment

Create a safe and inclusive work environment, encourage diverse ideas, and build positive working relationships

Call Center Oversight

Monitor Member Service Center overflow call activities and ensure schedule adherence

Compliance

Ensure compliance with all financial policies, procedures, and regulatory requirements. This includes security, facility maintenance, supply inventory, cash management, negotiable items, and general ledger accounts

Other Duties

Perform additional responsibilities as assigned