CareTria · 1 day ago
Director of Pharmacy Operations
Lakeland, FL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expCareTria is a company focused on providing effective pharmacy operations. The Director of Pharmacy Operations will provide site leadership and operational oversight to ensure the safe, compliant, and efficient dispensing of prescription products nationwide.
Pharmaceuticals
Hiring Manager
Melanie R.
Responsibilities
Develops and maintains pharmacy services in accordance with State and Federal regulations, accepted standards, professional practices, and company policies in coordination with the Pharmacists-in-Charge
Leads operations supporting multi-state licensor, ensuring readiness for shipment to all 50 states, including oversight of pharmacist and pharmacy licensing, state-specific compliance requirements, and audit readiness
Oversees high-volume automation and robotic dispensing systems and associated vendor relationships, including configuration, maintenance, and performance optimization, ensuring seamless integration with the pharmacy management system
Ensures maintenance and optimization of robotic systems, conveyor networks, and automated labeling, counting, and packaging systems to support national-scale prescription volume
Provides strategic oversight of cold-chain management processes for temperature-sensitive medications, including monitoring, packaging validation, facilities, equipment, and excursion management programs and systems to ensure product integrity
Oversees management of inventory control and pharmacy supplies, including forecasting, purchasing, storage, reconciliation, and waste reduction to support continuous operations and minimize stock-outs
Oversees the planning, supervision, coordination, and execution of all activities related to pharmacy operations, including prescription processing, fulfillment, packaging, and logistics
Provides on-site operational support to the data entry and clinical review teams, ensuring efficient communication, issue escalation, and work-flow alignment—while maintaining collaborative partnership with the remote Director having direct supervision responsibility for those functions
Monitors operational throughput, production metrics, and key performance indicators (KPIs) to drive efficiency, reduce error rates, and maximize resource utilization
Coordinates and supervises departmental operations, including but not limited to hiring, determining workload, delegating assignments, training, monitoring, scheduling, evaluating performance, and initiating corrective and disciplinary actions
Mentors, trains, and develops staff and management team to support career growth and succession planning
Collaborates cross-functionally with Compliance, Quality, IT, Human Resources, and Talent Acquisition
Oversees quality improvement initiatives and ensures standard operating procedures (SOPs) reflect best practices in automation, fulfillment, safety, and patient care
Partners with IT and vendor partners to validate system upgrades and implement process automations to enhance operational capacity
Supports the annual budgeting process, including forecasting for technology upgrades, cold-chain infrastructure, automation expansion, inventory management systems, and compliance costs
Maintains strict adherence to HIPAA and other confidentiality requirements, protecting patient data and proprietary business information
Serves as the primary on-site point of contact for client and manufacturer relationships, facilitating effective communication, resolving operational issues, and ensuring contractual and service-level agreements (SLAs) are met
Enforces company policies and procedures and performs other duties as assigned
Qualification
Required
5+ years of progressive pharmacy operations leadership, preferably within a central fill, mail-order, or specialty pharmacy environment
Demonstrated experience managing large-scale automated pharmacy systems (e.g., robotic dispensing, high-speed packaging, or conveyor networks)
Experience with Pharmacy Management System software platforms
Proven experience with multi-state licensure, nationwide distribution, and familiarity with state board regulations across multiple jurisdictions a requirement
Experience overseeing cold-chain operations and managing temperature-sensitive pharmaceutical products
Experience managing large-scale inventory and supplies operations within a regulated pharmacy or healthcare environment
Excellent leadership and management skills
Ability to effectively package data/metrics and present information to senior leadership
Proficient in MS Word, Excel, Power-Point, Outlook, and Visio
Excellent written and verbal communication skills
Excellent analytical, problem solving and decision-making skills
Ability to accept changing workflows and unexpected demands requiring flexibility
Ability to work under pressure and appropriately prioritize responsibilities
Ability to work independently with minimal supervision
Ability to develop collaborative working relationships
Preferred
Advanced degree (PharmD and MBA, or equivalent) preferred
Pharmacist licensure in one or more key states — including AL, CO, FL, ID, IL, IN, KY, LA, MD, MI, MS, OR, TN, TX, VA, and WV — is highly desirable but not required
Company
CareTria
An Integrated Platform Built for Speed, Conversion, and Scale CareTria supports therapy initiation from the provider’s practice through fulfillment— integrating digital onboarding, patient assistance and multi-modal fulfillment and dispensing into a single coordinated experience.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase