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M&T Bank · 15 hours ago

Business Banking Workout Support I

Getzville, NY

Full-time

Hybrid

Entry Level

$18.68/hr - $31.14/hr

1+ years exp

M&T Bank is a prominent financial institution seeking a Business Banking Workout Support I. The role involves providing support to various teams, facilitating documentation and processes related to workouts and collections, and ensuring compliance with operational standards.

Financial Services

H1B Sponsor Likely

Responsibilities

Support Workout and Collections – facilitate work between the two groups

Upload new assignments to system of record, insuring all customer data and files are in place. Generate system maintenance requests in preparation for file hand-off/assignment

Coordinate the disposition of completed files based on department reporting. Scan and warehouse appropriately

Authorize or decline transactions through the overdraft process; prepare a management report to identify patterns of overdraft activity

Prepare payments received and/or deposit account offsets

Prepare check requests, demand letters, appraisal orders and bankruptcy proof of claims

Research, gather, prepare and validate appropriate documentation associated with the Workout strategy for legal and repossession referrals

Assist with the preparation of the Small Business Association default package, preparing payment histories, obtaining required documentation and providing ongoing research support throughout the claim process

Research the remediation cases as required for BSA/AML; update documentation in appropriate system

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Promote an environment that supports belonging and reflects the M&T Bank brand

Complete other related duties as assigned

Qualification

Customer service experienceCollections experienceBanking industry experienceM&T Bank systems knowledgeDetail orientedProficient PC skillsCommunication skills

Required

A combined minimum of 2 years' higher education and/or work experience, including a minimum of 1 year customer service, customer facing or collections experience

Proficient personal computer skills, including word processing and spreadsheet software

Detail oriented

Strong verbal and written communication skills

Preferred

Bachelor's degree

Banking or financial industry experience

Knowledge of M&T Bank systems

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)