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Associated Asset Management (AAM) · 1 day ago

Community Manager, Onsite

Noblesville, Indiana, United States

Full-time

Onsite

Mid Level

3+ years exp

Associated Asset Management (AAM) is seeking a Community Manager to provide effective customer service and community management. This role involves overseeing day-to-day operations, ensuring compliance with relevant laws, and managing financial aspects of the community.

Management Consulting

Responsibilities

In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members

Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners

Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers

Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board

Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters

Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings

Reviews monthly financials and submits A/P to the management company

Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices

Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements

Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities

Reviews incident reports, responds, and implements timely solutions accordingly

Identify, coordinate and market all community events, programs and services

Solicit input and involvement from residents to stimulate awareness and participation

Oversee the New Resident Orientation as applicable

Work with local businesses to create partnerships for sponsorship opportunities

Update website and send out Eblasts for optimum community communication

Performs other related duties as directed

Qualification

Community managementFinancial managementCustomer serviceContract administrationVendor managementMeeting facilitationPublic speakingHR managementTime managementInterpersonal skillsAttention to detailOrganizational skills

Required

High school diploma or GED and three (3) years of full time, paid, professional experience in a Community Manager role encompassing the following: Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict

Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents

Contract administration

Vendor management

Meeting facilitation with boards of directors and/or business partners

In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry

HR and personnel management experience

Valid driver's license