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Syracuse City School District · 18 hours ago

Manager of Technical Support

Syracuse, United States

Full-time

Onsite

Mid, Senior Level

$90K/yr - $112K/yr

4+ years exp

The Syracuse City School District is undergoing a new phase of innovation and transformation with the goal of ensuring that all students graduate high school with the skills needed to be ready for college and career. They are seeking a Manager of Technical Support responsible for directing, planning, developing, and supervising the technical support activities and services of the information technology department.

Charter SchoolsEducation

H1B Sponsor Likely

Responsibilities

Provides information, assistance and technical resources to computer users, systems development staff, operations management and other computer personnel to assist in adapting agency operations to information technology methods

Develops, updates and maintains network programming and systems design standards by establishing, publishing and enforcing methods and procedures to improve and maintain operational efficiency

Evaluates hardware and software facilities to maintain effective operation and cost efficiency

Responsible for production database services in regards to hardware, operating systems, backup/business continuity, data integrity and accessibility to clients/staff. This may include mainframe, server farm and hosted ASP

Analyzes and evaluates performance data and projections of future types and volumes of workloads to determine the need for modification or additions to the systems configuration

Plans, designs, installs and provides for the integrity of the organization's network and database management systems

Plans, assigns, reviews and supervises the work of a staff assigned to technical support

Assists in the selection and training of personnel involved in the technical support function and supervise the development, installation and maintenance of a system for performance measurement and reporting

Assists and advises the administration regarding plans and projects which, depending on the area of assignment, may include networks, data base management, systems programming, and other functions

Maintains association with the information technology industry regarding software and hardware developments

Recommends selection of equipment necessary to improve systems

May prepare budget requests for new or existing software packages, prepare bid specifications and evaluate and choose from bid responses

Qualification

Network managementSystems analysisDatabase managementTechnical supervisionProgramming knowledgeSupervision techniquesProblem analysisEffective communicationRelationship building

Required

High School Graduate

Two (2) years of permanent competitive class status as a Senior Systems Programmer; or, Three (3) years of permanent competitive class status as an Information Systems Coordinator

Graduation from a regionally accredited or New York State registered college or university with a baccalaureate degree in computer science or a closely related field, and four (4) years of work experience, or its part time equivalent, in systems analysis, network management, or systems programming; or, Eight (8) years of work experience or its part-time equivalent, in systems analysis, network management, or systems programming; or, A satisfactory equivalent combination of training and experience as defined by the limits of (A) and (B) above

All candidates must meet the minimum qualifications on the Onondaga County Civil Service job description for this title

When the exam for this title is offered, the successful candidate must pass the exam and be reachable on the resulting eligibility list, in order to be retained

All candidates must be reachable on the current Onondaga County Civil Service eligibility list for this title OR be currently working in this title to be considered

The successful candidate will be required to pass a fingerprint-based background check, at the cost of $102.50 to the candidate

Company

Syracuse City School District

Syracuse City School District is a public school district based in Syracuse, New York.

Founded in 1848

Syracuse, New York, USA

1001-5000 employees

http://www.syracusecityschools.com/

H1B Sponsorship

Syracuse City School District has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (1)