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Ocado Group · 1 day ago

Field Service Technician - SouthEast United States (Remote)

United States

Full-time

Remote

Entry Level

1+ years exp

Ocado Group is a UK-based company that operates one of the world's largest dedicated online grocery retailers. They are seeking a Field Service Technician to perform maintenance and repair of robotic systems, troubleshoot technical issues, and provide exceptional customer service at client sites.

E-CommerceGroceryRetail

Responsibilities

Address and resolve complex issues escalated by Product Support Specialists

Follow escalation matrix for unresolved issues to hardware, and software teams as necessary

Utilize electrical wiring diagrams / schematic to troubleshoot issues

Diagnose technical issues involving robotic machines, including Fanuc Arms, network connections, hard drives, and electrical box malfunctions

Read and interpret device logs to identify and resolve problems

Review, understand Standard Operating Procedures (SOPs), and implement changes as they relate to the remote monitoring system to fix issues within the Robotic machines

Manage onsite inventory and perform physical audits to ensure a sufficient supply of spare parts, maintain safe and organized work environment around equipment

Create and update the ticketing tool daily

Conduct preventative maintenance on robotic systems to ensure optimal performance and avoid potential problems

Travel to different sites as needed to provide on-site support for customers

Serve as the primary point of contact for the customer on-site, providing exceptional customer service and support