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ALCO Management, Inc. · 7 hours ago

Human Resources Generalist (Hybrid)

Memphis, TN

Full-time

Hybrid

Entry Level

$70K/yr - $80K/yr

1+ years exp

ALCO Management, Inc. is dedicated to providing quality affordable homes and jobs for the long term. The Human Resources Generalist will support HR operations by delivering high-quality services across employee support, benefits administration, onboarding, compliance, and HR systems, ensuring a responsive and effective employee experience.

Property ManagementReal EstateResidential

Comp. & Benefits

Responsibilities

Serve as a primary point of contact for employee and applicant inquiries, escalating complex matters as appropriate

Manage the HR inbox with accuracy, discretion, and timely follow-through

Provide clear guidance on HR policies, procedures, benefits, and leave programs

Support employee relations matters through documentation, coordination, and follow-up

Deliver consistent, professional customer service across all levels of the organization

Support onboarding and offboarding processes to ensure a smooth and compliant employee experience

Assist with new hire orientation and ongoing employee lifecycle activities

Become a functional expert in Paycom to support HR processes and reporting

Maintain accurate employee records and documentation in accordance with internal standards

Support payroll-related coordination and issue resolution in partnership with Finance and HR leadership

Serve as the primary administrator for ALCO’s self-insured benefits programs

Manage day-to-day benefits operations, including enrollments, qualifying life events, terminations, and reconciliation

Lead annual Open Enrollment planning, execution, and employee communications

Act as the primary point of contact for employee benefits questions and issue resolution

Coordinate with brokers, third-party administrators, and vendors to manage escalations and ensure service quality

Serve as the internal lead for administration of ALCO’s 401(k) plan, partnering with the plan vendor to support enrollments, employee education, reporting, and operational coordination

Support compliance with federal, state, and local employment laws and regulations

Assist with HR audits, reporting, and documentation requirements

Conduct employment eligibility verifications and respond to unemployment requests

Maintain confidentiality and professionalism when handling sensitive information

Stay informed on HR best practices and regulatory changes impacting the workforce

Provide administrative and operational support across the full Talent Division

Collaborate with internal and external partners, including vendors and service providers

Support employee communications and Talent initiatives as needed

Assist with special projects that improve HR systems, processes, and employee experience

Perform other related duties as assigned to support organizational priorities

Qualification

Benefits administrationHRIS platformsCompliance knowledgeCustomer serviceCommunication skillsAttention to detailMicrosoft OfficeSHRM-CPContinuous learning

Required

Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent experience considered

SHRM-CP or SHRM-SCP highly preferred

At least 1 year of HR experience preferred; 5+ years of professional customer-service–oriented experience required

Experience supporting benefits administration; exposure to self-insured plans strongly preferred

Strong written and verbal communication skills

High attention to detail and the ability to manage multiple priorities

Proven discretion, sound judgment, and professionalism

Proficiency with Microsoft Office and HRIS platforms (Paycom preferred)

Service-oriented, dependable, curious, and committed to continuous learning and growth

Benefits

401(k)

Company

ALCO Management, Inc.

Specializing in developing, acquiring, and successfully managing conventional and government-assisted apartment communities throughout the southeastern United States.

Founded in 1974

Memphis, Tennessee, USA

201-500 employees