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Accuserve Solutions · 3 days ago

Call Center FNOL Representative I - Part Time

United States

Full-time, Part-time

Remote

New Grad, Entry Level

$17/hr - $17/hr

Accuserve is a Managed Repair Experience Company focused on redefining claims and restoration services. They are seeking a Call Center FNOL Representative to handle inbound and outbound calls with policyholders, set up services, and assist with the claims process.

Building MaintenanceInsuranceProperty DevelopmentReal Estate

Responsibilities

In/Outbound calls with policyholders to set up services as directed by our carrier partners

Clearly communicate the value of our services

Build trust, establish rapport, and confidently set expectations about what to expect during the claims process

Pair homeowners with our contractor partners to assist with their claim

Accurately document claims system and move claim forward as far as possible

Meet or exceed established quality and department goals

Maintains high level of professionalism with customers and colleagues

Adheres to assigned work schedule

Work with peers, collaborators, and supervisory staff for the common goals of the organization

Reliable in meeting work commitments

Cross training in other departments and willingness to take on other tasks as assigned, which may not be defined above

Qualification

Customer service experienceClaims processingMicrosoft Office SuiteProblem-solving skillsAttention to detailFlexibilityConflict resolutionAdaptability

Required

High School Diploma or GED equivalent required

Flexibility in scheduling due to call volume demands

Able to handle conflict in a professional and courteous manner

Able to be flexible and adapt to most any situation

Strong problem-solving skills, with the ability to handle challenging situations independently or escalate appropriately

High attention to detail and accuracy when processing claims and entering data

Flexibility to work varying shifts and extended hours during high-volume or catastrophic events is required

Ability to handle conflict professionally and adapt to changing priorities

Reliable in meeting work commitments

Must be flexible and adapt to most any situation

Proficient with technology and Microsoft Office Suite

Reliable high speed home broadband internet connection with minimum 25 MB download and 10 MB upload speeds and ability to connect to home internet via ethernet cord is required if working remotely

Preferred

Bachelor's degree or equivalent preferred

Prior experience in customer service or claims processing, ideally in the insurance industry desired

Company

Accuserve Solutions

Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most.

Springfield, Ohio, USA

201-500 employees