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bswift · 14 hours ago

Senior Associate, Service Delivery

United States

Full-time

Remote

Mid, Senior Level

$65K/yr - $80K/yr

3+ years exp

bswift is a company that has been transforming benefits administration since 1996, focusing on making it simpler and smarter for employees. The Senior Associate, Service Delivery role involves maintaining client benefits websites and providing support to clients and the bswift service center.

Health CareInformation TechnologySoftware

Responsibilities

Help manage and provide technical guidance for implementing new client websites

Update client sites as requirements evolve, including benefits class matrices, requirement documents, rates, permissions, field options, site text, and resolving any open items

Conduct quality assurance testing for client sites and monitor issue resolution

Respond to client inquiries regarding bswift products, leveraging research to resolve issues

Triage and resolve client tickets or questions (email/voicemail) within 24 hours, ensuring ownership from initial contact to resolution

Maintain thorough knowledge of internal systems to handle general and specialized client requests effectively

Prepare and deliver technical/product presentations, demonstrations, and trainings, such as open enrollment demos and release functionality updates

Communicate openly and professionally with bswift customers, maintaining a can-do attitude

Drive continuous process improvements and efficiencies

Develop and implement fulfillment procedures

Lead and create agendas for client meetings as necessary

Manage workflows for the setup and maintenance of carrier and payroll feeds

Assist with sales and marketing activities as needed

Take on special projects as assigned

Coach and mentor team members

Share innovative ideas and client needs with bswift teams during all product life cycle phases

Qualification

Benefits administrationExcel proficiencyProject managementAnalytical skillsCommunication skillsTeam-orientedProblem-solvingOrganizational skills

Required

3+ years' experience in benefits administration or client services roles

2+ years of project management experience

Solid technical background

Proficiency in Excel (VLOOKUP, Pivot Tables, Basic Functionality)

Strong analytical skills and the ability to use data for strategic decision-making

Excellent written and verbal communication skills

Ability to communicate effectively with both technical and non-technical personnel

Strong listening skills with the ability to clarify and respond to questions

High productivity, reliability, and organizational skills

Initiative-driven, with a passion for innovation and problem-solving

Team-oriented with a commitment to client service and achieving business results

Bachelor's degree from a four-year college or university, or equivalent combination of education and experience

Benefits

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.

Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.

Remote-first, Office-friendly Environment: No time to commute? No problem!

Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.

Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.

Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.

Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.