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Samsung Ads · 1 day ago

Manager, Training ,CS and ePro

6625 Excellence Way, Plano, TX, USA

Full-time

Onsite

Mid, Senior Level

6+ years exp

Samsung Electronics America, Inc. is a leader in mobile technologies and consumer electronics. The Training Manager, CS and ePro, will design and implement training programs for customer service and ePromoter agents to enhance their skills and ensure exceptional customer experiences.

Marketing & Advertising

Responsibilities

Develop and deliver training programs focused on enhancing the skills of customer service and ePromoter agents

Create engaging and interactive customer service training materials, including presentations, how-to guides, refreshers and time-sensitive deliverables, tailored to agent needs and environments

Manage and mentor a team of training creators to ensure the development and delivery of high-quality, product-specific and sales training materials for Samsung’s lines of business

Evaluate training effectiveness through feedback and performance metrics from agents, through collaboration with site leaders and input from internal stakeholders

Collaborate with the Customer Service and ePromoter teams to identify training needs and opportunities for improvement

Qualification

Training program developmentInstructional designCustomer service trainingLMS proficiencyCommunication skillsProject managementPerformance improvementCoachingE-learning toolsSamsung product knowledgeTeam managementPresentation skills