Serene Health · 5 hours ago
Intake Coordinator
San Diego, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrOptima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. The Intake Coordinator is responsible for managing the intake and assessment process for new members, ensuring their needs are accurately identified and addressed while coordinating with various stakeholders.
Health CareHospitalMental HealthTherapeutics
Responsibilities
Conduct member intake and assessments to determine placement requirements
Identify necessary housing, health services, and non-housing supports to develop member action plans
Assist and follow up with Enhanced Care Managers and members regarding resource and referral information
Collaborate with management for member updates and case assignments to manage and monitor members’ progress and goals
Update member files upon intake completion, and prepare documentation and reports on intake numbers
Utilize provider portals to verify and update member status and information
Maintain up-to-date knowledge of company requirements and platforms
Prepare for and participate in weekly meetings to update team members on intake numbers, member statuses, and policy changes
Build and maintain professional relationships with multiple providers
Mediate between partnered health plans and their members
Make intake calls as assigned and collaborate with the Operations Manager to reach team goals
Perform additional duties as assigned
Qualification
Required
High school diploma or GED is required
Excellent communication, interpersonal, customer service and organizational skills
Proficiency in multitasking, organization, and attention to detail
Ability to work in a team environment and independently
Proficiency in Microsoft Office Suite, data entry and electronic systems
Computer skills for documentation, email and communications
Prolonged periods of sitting at an office desk on the computer
Lifting: Able to lift up to 15lbs
Preferred
Previous experience in case management, social work, or healthcare coordination preferred
Previous experience handling multiple clients over the phone preferred
Bilingual in Spanish preferred
Benefits
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Company
Serene Health
Serene Health provides behavioral health and mental health services.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dr. Jennifer Guerguis, PhD, LMFT
Founder and Chief Clinical Officer
Company data provided by crunchbase