WakeMed ยท 1 day ago
Customer Service Assistant, Bilingual
Raleigh, NC
Full-time
Onsite
Entry Level
2+ years expWakeMed is the leading provider of health services in Wake County, committed to improving the health and well-being of the community. The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performing functions associated with a customer service call center.
Health CareHospitalMedical
Responsibilities
Assisting patients with insurance and billing questions
Performing functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans
Maintaining departmental goals associated with the call center, to include the requested average wait time and projected daily call volume
Performing all duties in English or Spanish, as required by the clients and departmental needs
Performing simple translation tasks
May require language interpretation at the basic or intermediate level
Qualification
Required
High School Diploma or Equivalent
Fluent, both orally and in the written form, in English and Spanish
Perform all duties in English or Spanish, as required by the clients and departmental needs
Perform simple translation tasks
May require language interpretation at the basic or intermediate level
Preferred
Associate's Degree Business Administration
2 Years Customer Service
2 Years Healthcare
Company
WakeMed
WakeMed Health & Hospitals is a private, not-for-profit health care organization based in Raleigh, N.C.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Christine Craig
VP, Government Affairs
Thomas G. Cavender
VP Facilities and Construction
Recent News
2025-09-22
Fierce Healthcare
2025-07-22
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