CRM Lead with Oracle Service Cloud (Fusion) jobs in United States
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Tech Mahindra · 4 days ago

CRM Lead with Oracle Service Cloud (Fusion)

positionRedmond, WA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$120K/yr - $140K/yr
date5+ years exp

Tech Mahindra is a global leader in connected experiences and digital transformation. They are seeking an experienced CRM Lead with Oracle Service Cloud (Fusion) to oversee customer service operations and best practices in a cross-functional environment.

Artificial Intelligence (AI)BlockchainConsultingNetwork SecurityTelecommunications
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H1B Sponsor Likelynote

Responsibilities

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Qualification

CRM leadershipOracle Service CloudCustomer service operationsOracle certificationsProject managementStakeholder managementOnsite leadershipFunctional documentationScriptingMiddleware toolsCustomer experience analyticsCommunication skillsTechnical documentation

Required

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Preferred

Oracle certifications (e.g., Oracle B2C Service Certified)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)

Benefits

Medical
Vision
Dental
Life
Disability insurance
Paid time off (including holidays, parental leave, and sick leave, as required by law)

Company

Tech Mahindra

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Tech Mahindra is a consulting company that offers network, sustainability, application, cloud infrastructure, and business services.
dateFounded in 1945
location
Mumbai, Maharashtra, IND
people-size10001+ employees
web-link
https://www.techmahindra.com/

H1B Sponsorship

Tech Mahindra has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (8)
2023 (30)
2022 (32)
2021 (23)
2020 (90)

Funding

Current Stage
Public Company
Total Funding
unknown
Key Investors
Life Insurance Corporation
2025-09-16Post Ipo Equity
2006-08-01IPO

Leadership Team

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Mohit Joshi
CEO and Managing Director
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Atul Soneja
Chief Operating Officer
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Recent News

IndiaTimes
Tech Mahindra posts strongest December quarter in three years
2026-01-18
Livemint.com
Nifty IT index surges nearly 3% last week on Infosys-led rally, biggest jump in over a month
2026-01-18
Business Recorder
India’s Tech Mahindra beats quarterly revenue view on manufacturing strength
2026-01-17
Company data provided by crunchbase