Penn Medicine Lancaster General Health ยท 8 hours ago
Lead Customer Service Specialist- Roseville Pediatrics (Full Time/Day Shift)
Lancaster, PA
Full-time
Onsite
Entry, Mid Level
1+ years expPenn Medicine Lancaster General Health is dedicated to providing high-quality patient care, conducting innovative research, and educating future leaders in medicine. The Lead Customer Service Specialist will serve as a key resource for registration staff, oversee daily operations, provide training, and ensure quality assurance in the registration process.
AssociationDiabetesHealth DiagnosticsHome Health CareHospitalMedicalNon ProfitOutpatient CareRehabilitationTherapeutics
Responsibilities
Serves as the first line resource for registration staff. Maintains a thorough knowledge of staff procedures for the purpose of staff coverage
Performs all job functions of the Registration staff, including but not limited to, insurance verification and scheduling. Maintains proficiency and knowledge in all areas of Registration
Provides orientation for new employees and offers feedback to supervisor/manager throughout onboarding process. Provides on-going training to employees, maintains training, policy and procedure manuals, and disseminates information to staff
Informs supervisor/manager of any problems or issues pertaining to, but not limited to, registration or scheduling polices or processes
Completes quality assurance checks for staff and department as directed by supervisor/manager. Assists with reviews of authorization denial data
Provides feedback to supervisor/manager for Annual Performance Reviews
Assists in overseeing daily work output to include adjustment of break periods as needed, controls periods of non-productivity and ensures daily operational goals are met
Exhibits flexibility and adaptability to meet the needs of customers, operational team, and leadership team
Serves as point person for software and process questions or concerns. In conjunction with Supervisor or Manager, facilitates resolution of issues. Prepares and disseminates effective communication of issue resolution to staff
For LGHP, this role may necessitate occasional regional travel
Other duties as assigned by supervisor/manager
Assists with interview processes of potential employees
Assists with any special projects as assigned
Assists or compiles information for applicable management reports
Qualification
Required
H.S. Diploma/GED High school diploma or equivalent required
1+ years One (1) year experience as a Customer Service Specialist
1+ years One (1) year experience in Revenue Cycle in a Hospital/Medical Office setting
1+ years One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
1+ years One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment
A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program
Preferred
Associate's Degree Associates degree preferred
1+ years One (1) year of Epic (or equivalent Electronic Medical Record) experience preferred
Benefits
Comprehensive compensation and benefits program
Prepaid tuition assistance programs
Company
Penn Medicine Lancaster General Health
Penn Medicine Lancaster General Health, a member of the University of Pennsylvania Health System (Penn Medicine), is a more than 800-licensed bed, not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital, Lancaster Behavioral Health Hospital (in partnership with Universal Health Services), and the Lancaster Rehabilitation Hospital (in partnership with Kindred Healthcare).
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bergen L
EVP and Chief Operating Officer
Alexandra Jorgensen
Chief Human Resources Officer
Recent News
The Philadelphia Inquirer
2025-04-29
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