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Christian Dior Couture · 4 days ago

Client Service Representative (CSR) - Chicago, Neiman Marcus

Chicago, IL

Full-time

Onsite

Mid Level

3+ years exp

Christian Dior Couture is a renowned luxury fashion house known for its heritage and creativity. They are seeking a Client Service Representative to manage day-to-day client service functions in the boutique, ensuring outstanding customer service and operational efficiency.

BeautyFashionLifestyle

Responsibilities

Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service

Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers

Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls

Assist in packing or wrapping customers’ merchandise

In partnership with Boutique Leadership Team, manage all customer exchanges or returns

Communicate customer requests and feedback to management

Accurately complete all opening and closing procedures including securing all cash and receipts

Maintain orderly appearance of register area and keep supplies stocked

Assist in floor moves, merchandising, display maintenance, and housekeeping

Provide support when needed to the selling floor

Participate in all inventories

Help solve problems and make informed suggestions that affect the service, and productivity of the cash wrap area

Support in general Boutique operational tasks, including safety and security, policy and procedures, receiving product, and other operational tasks as needed

Qualification

Retail cashiering experienceInterpersonal skillsCommunication skillsOrganizational skillsCustomer service

Required

3+ years of retail cashiering experience, with a luxury background preferred

Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed

Strong interpersonal, communication, organization and follow-through skills

Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above

Willingness to adhere to all company policies, procedures, regulations, and standards