Mortgage Customer Specialist jobs in United States
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U.S. Bank · 15 hours ago

Mortgage Customer Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$20/hr - $26.39/hr
date2+ years exp

U.S. Bank is committed to helping customers and businesses make better financial decisions. The Mortgage Customer Specialist is responsible for the timely and accurate completion of mortgage loan requests, acting as a liaison between customers and various third parties, while ensuring compliance with guidelines and customer service standards.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Responsible for the timely and accurate completion of mortgage loan requests, acting as liaison between customers, mortgage loan originators and various third parties
Compiles, prepares and processes mortgage loan files from application through closing
Assures compliance with bank, regulatory and investor guidelines and customer service standards

Qualification

Loan processing knowledgeAutomated underwriting authorityFHA loan experienceVA loan experienceEffective communicationProblem-solving skillsTime management

Required

High school diploma or equivalent
Two to three years of job-related experience

Preferred

Effective problem-solving and decision-making skills
Ability to produce results in a fast paced, production-oriented and customer-centric role
Ability to manage multiple tasks/projects and deadlines simultaneously
Effective verbal and written communication skills
Good knowledge of loan processing and closing policies and procedures and credit policy to include automated underwriting system approver authority
Experience with loan types including FHA, VA, Jumbo, Portfolio and DPA

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Company

U.S. Bank

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Glassdoor3.6
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At U.S.
dateFounded in 1968
location
Minneapolis, Minnesota, USA
people-size10001+ employees
web-link
http://www.usbank.com

Funding

Current Stage
Public Company
Total Funding
$991M
Key Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO

Leadership Team

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John C Stern
CFO
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Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
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Company data provided by crunchbase