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RSM US LLP · 2 days ago

Integration Center Senior Associate

Davenport

Full-time

Onsite

Entry, Mid Level

$81K/yr - $154K/yr

2+ years exp

RSM US LLP is the leading provider of professional services to the middle market globally, empowering clients to realize their full potential. The Integration Center Senior Associate will play a critical role in provisioning, troubleshooting, and managing laptops and desktops, ensuring seamless technology solutions for consulting services.

AccountingConsultingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Device Provisioning: Configure, image, and deploy laptops and desktops to meet client and internal specifications, ensuring timely, accurate setups within Microsoft Intune Autopilot environments, Windows operating systems, and macOS

Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues on laptops and desktops. Address Microsoft Intune Autopilot application-specific challenges, Windows OS issues (e.g., system updates, driver conflicts), and macOS-related problems to minimize downtime

Device Storage and Inventory: Maintain organized device storage, track inventory accurately, and ensure secure equipment handling

Documentation: Clearly document troubleshooting steps, provisioning processes, and inventory updates, including Microsoft Intune Autopilot configurations, Windows OS settings, and macOS configurations, for transparency and efficiency

Collaboration: Partner with team members and cross-functional departments to meet end-user needs and support project requirements within Microsoft Intune Autopilot, Windows, and macOS environments

Continuous Learning: Stay current on emerging technologies, tools, and processes, particularly Microsoft Intune Autopilot updates, Windows OS advancements, and macOS releases, to enhance technical expertise and service quality

Qualification

Microsoft Intune AutopilotWindows operating systemsMacOSIT support experienceDevice imagingTime managementCollaborationProblem-solving

Required

2+ years of experience in IT support, desktop/laptop provisioning, or a related technical role

Strong knowledge of Windows operating systems (e.g., Windows 10/11), macOS (e.g., Ventura, Sonoma), Microsoft 365 environments (specifically: Microsoft Intune Autopilot, and EntraID), hardware components, and basic networking

Familiarity with device imaging, formatting, Microsoft Intune navigation, and ticketing systems is a plus

Exceptional punctuality and time management skills to meet deadlines and schedules

Proven ability to thrive in a collaborative, team-oriented environment

Eagerness to learn new technologies, including Microsoft Intune Autopilot features, Windows OS updates, and macOS advancements, and adapt to evolving IT practices

Strong problem-solving skills with keen attention to detail

Ability to lift and move equipment (up to 50 lbs) as needed

Preferred

Positive attitude and excellent communication skills for effective interactions with team members and end-users

Proactive mindset to identify and resolve potential issues, such as Microsoft Intune Autopilot application challenges, Windows OS errors, and macOS compatibility concerns, before they escalate

Dedication to maintaining a clean, organized, and efficient Integration Center workspace

Benefits

Flexibility in your schedule

Discretionary bonus based on firm and individual performance

Company

RSM US LLP

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Founded in 1926

Chicago, Illinois, USA

10001+ employees