Client Care Specialist / Call Center Agent jobs in United States
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Banesco USA · 3 days ago

Client Care Specialist / Call Center Agent

positionMiami, FL, US
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Banesco USA is seeking a Client Care Specialist I for our Client Care Center. The role involves handling inbound client inquiries and concerns regarding their accounts and bank products, ensuring customer satisfaction while maintaining confidentiality and security.

BankingFinanceFinancial Services

Responsibilities

Responsible for inbound calls regarding client inquiries, concerns regarding their account and/or bank products and services ensuring their request are fully satisfied
Assist clients with online banking registration, online banking access, reset passwords, and online wires ensuring the customer’s identity is verified through the established process
Conduct client call backs maintaining Banesco USA integrity, following procedures to ensure confidentiality information and security
Responsible in handling complex issues or inquiries ensuring the request is completed in a timely manner
Perform follow-up as needed, (especially on time sensitive issues) assuring we meet set SLA goals
Escalate issues to the appropriate parties, when needed
Assist with tracking with customer data
Serve as Back up answering client emails, online banking (FXIM) messages and assisting customer inquiries or concerns
Responsible for completing annual training program assigned
Performs other functions and/or duties as assigned

Qualification

Customer service experienceBilingual (English/Spanish)Microsoft Office proficiencyBanking compliance knowledgeMulti-tasking abilityCommunication skillsAttention to detailOrganizational skills

Required

High School Diploma or equivalent experience
One (1) year of experience in a customer service role or call center environment
Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
Basic knowledge of related State and Federal banking compliance regulations
Strong verbal and written communication skills, ability to communicate at all levels of the organization
Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages
Strong attention to detail and accuracy
Ability to multi-task, with strong organization, time-management and prioritizing skills
Customer service skills, ensuring satisfaction of both internal and external customers
Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank's policies and procedures

Benefits

Competitive base salary.
PTO
Hybrid schedule (on-site and remote work)
Tuition reimbursement.
Paid parental leave.
Medical, Dental, Vision
401k
Life Insurance
Supplemental Insurances
Short-Term & Long-Term Disability Benefits
Free parking.

Company

Banesco USA

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With a proud legacy since 2006, Banesco USA is at the forefront of revolutionizing the banking landscape.
dateFounded in 1992
location
Coral Gables, Florida, USA
people-size201-500 employees
web-link
http://banescousa.com

Funding

Current Stage
Growth Stage
Total Funding
$11.91M
2019-01-28Series Unknown· $11.91M

Leadership Team

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Calixto (Cali) Garcia-Velez
President & Chief Executive Officer
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Michel Vogel
Senior Vice President - Chief Credit Officer
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Company data provided by crunchbase