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Bolt Data · 8 hours ago

ServiceNow Solution Architect

United States

Full-time

Hybrid

Senior Level

7+ years exp

Bolt Data is a connected group of technology enthusiasts focused on innovation and collaboration. They are seeking a Solution Architect responsible for partnering with clients to define, develop, and implement business solutions, ensuring successful end-to-end delivery of projects.

Artificial Intelligence (AI)Information TechnologyInternet of ThingsProfessional ServicesSaaSSoftware

Hiring Manager

Charles Meredith

Responsibilities

Facilitate/lead workshops to define functional requirements and solution design, providing industry best practice guidance and ensuring the proposed solution is scalable, maintainable, and meets business requirements

Document requirements for system configurations and technology development

Articulate the benefits and risks to a solution’s feasibility and functionality

Provide detailed level of effort estimates for proposed solutions

Manage scope change by recognizing when requests are outside established scope/requirements and work with the Project Manager to handle the requests properly

Transition requirements for system configurations and technology development with delivery teams, ensuring a complete and clear understanding of the requirements

Lead solution deployment activities and confirm business acceptance of delivered solution

Support delivery activities including system configuration, testing, end-user training, and data mapping

Document final solution and lead knowledge transfer to client support team

Know and understand the customer industry; learn the customer people processes, use cases, business goals, and technology profile of the company

Establish effective working relationships with key client and project team stakeholders

Communicate and manage expectations regarding delivery updates, risks, issues, and opportunities with key stakeholders

Liaise between clients, delivery teams (including vendors) to drive delivery performance, manage risks, and remove barriers

Hold internal demos on configuration from other delivery teams to confirm that requirements are met, and the user experience is acceptable

Follow and understand new ServiceNow product and technical capabilities resulting from product releases and acquisitions

Work with a Technical Architect to refine the design and assist with coding and integration requirements and delivery

Project management skills with the ability to manage issues and client engagement when Project Manager is not available

Work within the Bolt Data Methodology for consistent and reliable delivery

Participate in internal teams for design document reviews

Support Bolt Data practice maturation and internal initiatives as required

Develop the organization by achieving and maintaining personal development goals including ServiceNow certifications and vendor certifications

Support Bolt Data Sales activities by reviewing Statement of Work scope and level of effort estimates

Field Service acumen

Project planning and control

Field Service technology acumen

Requirements gathering and management

Business change management

Process design

Client relationship management

Functional solution design and documentation

Communications and influencing

Information architecture

Facilitation and consensus-building

Solution testing and acceptance

Distributed team collaboration

Solution deployment

Procedures, documentation, and methodology

Knowledge creation and transition of knowledge

Experience working independently and within a cross-functional and cross-vendor team environment

Desire for continuous learning and improvement

Assist with the candidate interview process

Passion for customers

Works collaboratively

Drives performance and quality

Acts decisively with confidence and integrity

Thinks strategically

Develops people and the organization

Qualification

ServiceNow Certified AdministratorServiceNow configuration skillsSolution implementation experienceApexHTMLCSSJavascriptAgile methodologiesProject management methodologiesField Service experienceClient relationship managementContinuous learning

Required

ServiceNow Certified Administrator certification

Supporting certifications including FSM, CSM, SOM, among others

Solution implementation experience with Customer Relationship Management solutions

Demonstrated ServiceNow configuration skills

Familiarity with the following technologies/code languages: Apex, HTML, CSS, Javascript

7 years experience with software delivery lifecycle methodologies (e.g., Agile) and project management methodologies (e.g., PMBOK) with the ability to manage multiple projects to aggressive timelines

5 years of hands-on design and deployment experience in ServiceNow with assistance in coding and integration requirements and delivery

3 years Field Service experience, including customer service management and call center support

Bachelor's degree in business, technology, or equivalent experience

Willingness to travel domestically and internationally with client and project team as needed. Passport with up to 25% travel