Northwestern Medicine · 10 hours ago
Program Manager Security Services
4201 Medical Center Dr., McHenry, IL
Full-time
Onsite
Senior Level
5+ years expNorthwestern Medicine is a leader in the healthcare industry, dedicated to providing exceptional patient care. The Program Manager, Security Services is responsible for leading daily operations of the Security Services Department at a hospital site, managing security operations, and ensuring a safe environment for patients and staff.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Manages and maintains all security operations and systems related to their regional hospital, clinical medical office building, commercial and residential real estate portfolio
Ensures the security, safety, and customer service for patients, visitors, physicians and employees
Responds definitively and effectively to campus security breaches
Oversees security incident response planning and investigation of breaches. Assists with corrective action and legal matters associated with such breaches
Manages the annual budget and management plan for their hospital Security Services portfolio
Ensures the day-to-day operations align with the strategic and operational goals for the region and system
Identifies and mitigates security risks and leverages existing procedures and tools to assist in resolution
Develops and maintains relationships with key internal partners to promote a safe and secure environment for Northwestern Medicine properties
Supports major Security Services related projects and physical security technologies, including various access control, alarm, and video surveillance systems. This also includes IT and data security systems and various other related systems
Ensures the Hospital Security Services department meets compliance and regulatory standards including: Environment of Care (EOC), Joint Commission, and Illinois Emergency Management Association (IEMA)
Ensures integrity and timely reporting of security metrics to leadership
Complies with security laws, regulations, and contract requirements
Directs subordinates in enforcing compliance, and maintains relationships with law enforcement, regulatory agencies and other issuers of security requirements
Partners with all external law enforcement agencies to carry out duties within Northwestern Medicine properties
Responsible for hospital physical security systems including but not limited to: CCTV, card access systems, radios, lock hardware, safes, code blue stations, security operations center (SOC) technology (as applicable), electronic rounding system (ERS), infant protection systems, and emergency mass communications systems
Creates and maintains a physical security inventory for all systems and devices
Develops and ensures the execution of security policy, procedures, programs and guidelines
Manages the hospital Security Services staff and fosters an environment of support, learning, teamwork, trust and integrity
Supports system leadership with the implementation of new or enhanced procedures to facilitate a smooth transition without causing operational disruptions
Support the regional Manager with meeting preparations, scheduling, maintaining department physical security documentation, initiatives, and other duties as assigned
Provides project management for key initiatives and system goals
Ensures all direct reports have required training completed, assist in the correction of deficiencies and ramifications of non-compliance as necessary
Responsible for deploying and utilizing appropriate Security Services resources within the system as directed
Serves as primary contact for departmental reference of site security staff
Assists regional Manager with hiring, terminations, and corrective action
Develops site and building specific security procedures and policies
Conducts ongoing inspections of staff, including uniforms, documentation, and job knowledge
Oversees the schedule, conduct, documentation, and review of all Security Services related drills
Conducts regular rounds to ensure relationships with Security Services staff and customers
Responds to emergency situations as needed including security event monitoring and management of operations
Maintains constant communication with the regional Manager as it relates to day-to-day operations
Assists with annual employee reviews, midyear employee reviews, and competency evaluations
Other duties as assigned in support of regional and organizational priorities
Qualification
Required
High-school diploma or GED
Successful completion of the IAHSS Basic exam within 90 days of hire
Successful completion of the IAHSS Advanced exam within 180 days of hire
Successful completion of the Supervisor exam within 270 days of hire
Maintain IAHSS Basic, Advanced and Supervisor certifications
Interpersonal and communication skills necessary to interact effectively with a variety of individuals
Writing skills necessary to complete reports and paperwork that meet departmental standards
5+ years of experience in a health care safety and security role or related experience
5+ years of leadership experience
Strong problem-solving and process improvement skills
Valid driver's license
Physical ability and knowledge on how to operate a motor vehicle
May require Trustworthy and Reliable requirements of NRC Order EA-12-194 depending on area of responsibility
Physical ability and knowledge on how to operate a motor vehicle
Physical demands required for this role include lift/carry up to 65 pounds and a push/pull force up to 75 pounds
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
Company data provided by crunchbase