Entegris · 11 hours ago
Supervisor, Customer Service
Chaska, MN
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expEntegris is seeking a Customer Service Supervisor to join our North America Customer Service team. In this role, you will supervise a team of Entegris Professionals focusing on resolving Customer inquiries and ensuring the highest levels of customer satisfaction.
Advanced MaterialsChemicalData StorageManufacturingSemiconductor
No H1B
Responsibilities
Supervise and mentor a team of Customer Service Representatives (CSRs) and Senior CSR’s across regions, fostering a culture of collaboration, accountability, and continuous learning
Conduct regular performance reviews, career development discussions, and salary evaluations
Organize and lead team meetings to share updates, align priorities, and drive engagement
Ensure adherence to global policies, procedures, and service standards
Optimize workload distribution, manage absences, and maintain adequate coverage for customer inquiries and operational tasks
Act as a key resource for escalations, providing guidance and solutions to complex customer issues
Serve as a primary point of contact for customer service inquiries, ensuring timely and accurate resolution for assigned Customers
Partner with internal teams to deliver seamless customer experiences
Monitor and improve service metrics, including order accuracy, response times, and complaint resolution
Manage and Execute normal CSR tasks for assigned Customers
Identify training needs and implement onboarding programs for new hires
Provide ongoing coaching and skill development to enhance team performance
Act as a subject matter expert for systems (e.g., SAP) and processes
Perform additional tasks and participate in project activities as assigned
Support ISO certification and compliance initiatives
Collaborate with global counterparts to share best practices and implement improvements
Qualification
Required
Bachelor's degree or equivalent experience
5+ years in customer service or sales support, with at least 2 years in a leadership role
Strong knowledge of SAP (Sales & Distribution module preferred)
Proven ability to lead diverse teams
Excellent communication, problem-solving, and organizational skills
Ability to prioritize and execute in a fast-paced environment
Preferred
Strong knowledge of SAP (Sales & Distribution module preferred)
Benefits
Annual bonus eligibility
Progressive paid time off policy that empowers you to take the time you need to recharge
Generous 401(K) plan with an impressive employer match with no delayed vesting
Excellent health, dental and vision insurance packages to fit your needs
Education assistance to support your learning journey
A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence
Company
Entegris
Entegris is a leading supplier of advanced materials & process solutions for the semiconductor, life sciences and other high-tech industries
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$75MKey Investors
U.S. Department of Commerce
2024-06-26Grant· $75M
2000-07-09IPO
Leadership Team
David Reeder
Chief Executive Officer
Linda LaGorga
Chief Financial Officer
Recent News
GlobeNewswire
2025-12-14
2025-11-21
Company data provided by crunchbase