Help Desk Technician, Law Firm jobs in United States
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Odyssey Information Services · 1 day ago

Help Desk Technician, Law Firm

positionDFW Metroplex
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Odyssey Information Services is a company that specializes in providing information technology solutions. They are seeking a Help Desk Technician to provide technical support to end users, troubleshoot software problems, and communicate solutions effectively.

Information ServicesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Ryan McClanahan
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Responsibilities

Accurately process and record call transactions using a computer and designated tracking software
Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services
Gather user’s information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve technical hardware and software issues
Research required information using available resources
Follow up and make scheduled call backs to users where necessary
Stay current with system information, changes and updates
Perform after-hours on-call service on a rotating schedule with others in the team

Qualification

Microsoft OfficeLegal applicationsCustomer servicePhone etiquetteHardware troubleshootingTeam cooperationCommunication skills

Required

Knowledge of Microsoft Office and general legal applications
Proper phone etiquette
Ability to speak and write clearly and accurately
Outstanding customer service
Willingness to cooperate with others and work within a team
Ability to be on-call, including weekends and holidays as needed

Preferred

Previous law firm or professional services experience preferred
Some hardware setup and troubleshooting skills preferred

Company

Odyssey Information Services

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Odyssey Information Services provides premier consultants to assist our clients with emerging technology and business processes.
dateFounded in 2000
location
Plano, Texas, USA
people-size201-500 employees
web-link
https://www.odysseyis.com/

H1B Sponsorship

Odyssey Information Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Jon Hibbs
President/CEO
linkedin

Recent News

EIN Presswire
Splash Tents Helps Odyssey Information Services & IT GOAT Stand Out with Custom 10x10 Tents Across Dallas and Beyond
2025-09-23
Company data provided by crunchbase