SparkPlug · 2 months ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$70K/yr - $120K/yrSparkPlug is a venture-backed startup focused on transforming the retail and restaurant industries by empowering frontline workers. The Customer Success Manager will drive customer adoption and expansion of SparkPlug's software, manage onboarding processes, and provide insights to improve the platform.
Brand MarketingGamificationRetail TechnologySaaS
Responsibilities
Driving expansion and adoption of our software and services
Managing the onboarding process for each new customer
Uncovering business needs by driving strategic consultative discussions
Identifying and engaging decision makers to prove value while fostering adoption with champions
Assisting the sales team in driving and managing referrals
Reviewing the customer journey, identifying how it's supported, taking a consultative approach in helping clients to overcome issues and achieve goals
Providing critical insights to the product team as a means to improve our developing platform
Maintaining customer health and introducing new, valuable features as they become relevant on the customer journey
Educating champions and their teams on the value of our product, and helping uncover use cases before they become emergencies
Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing
Achieving and exceeding quarterly onboarding goals
Upselling existing accounts to more premium tiers
Qualification
Required
You are a highly motivated, customer-facing professional ready to own a crucial SaaS vertical
You have the dedication and entrepreneurial spirit to help grow a rocketship startup to unicorn status
You are a personable team player with outstanding verbal and written communication skills
You can adapt quickly as sales strategies, platform features, and customer priorities change
You can give and receive feedback and productively collaborate with team members
You can work remotely and manage your own time effectively
You believe in our mission to help brick and mortar employees and businesses thrive
Benefits
Unlimited PTO
Competitive health benefits
Wellness incentives
Company
SparkPlug
SparkPlug is a performance management software that motivates, engages, and incentivizes sales employees.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$11.51MKey Investors
LightbankTenOneTen Ventures
2022-11-03Series A· $8M
2021-02-11Seed· $2.5M
2020-09-08Pre Seed· $0.1M
Leadership Team
Andrew Duffy ⚡️
Founder & CEO
Jacob Sky Levin ⚡️
Founder & COO
Recent News
2024-03-05
Company data provided by crunchbase