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Kelly · 23 hours ago

Customer Service Representative 2

Surprise, AZ

Full-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

Kelly is a staffing company dedicated to providing limitless opportunities to enrich lives. They are seeking a Customer Service Representative II to support a public assistance agency, where the representative will provide program information and resolve customer issues.

OutsourcingProfessional Services

No H1B

Responsibilities

Confer with customers by telephone or in person to provide program information, process orders, cancel accounts, or document complaints

Provide services including licenses, registrations, titles, permits, or program eligibility information

Verify that appropriate actions were taken to resolve customer issues

Maintain records of customer interactions, inquiries, complaints, and follow-up actions

Resolve service or billing complaints, including exchanges, refunds, or bill adjustments

Complete required forms, process address changes, and manage service discontinuance orders using computers

Refer complex or unresolved issues to designated departments for additional support

Determine and collect charges for services, deposits, or payments, and arrange billing as needed

Contact customers to respond to inquiries or notify them of claim investigation results or adjustments

Qualification

Customer service experienceCommunication skillsBasic math proficiencyComputer proficiencyAttention to detailInterpersonal skillsProblem-solving skills