Bally’s Corporation · 7 hours ago
Specialist - Customer Service (Full Time)
Dover, DE
Full-time
Onsite
New Grad, Entry Level
$16.50/hr - $16.50/hrBally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states. The role of Specialist - Customer Service involves providing efficient and friendly customer service to guests, processing Players Club memberships, and maintaining accurate information and relations with patrons.
CasinoGamblingHospitalityOnline GamesResorts
Responsibilities
Provide efficient, friendly, courteous, and timely customer service to all guests
Process new Players Club Members, obtaining complete contact information
Issue duplicate Players Club cards
Follow up and answer questions on all guest concerns using available resources
Maintain full and complete property and marketing information
Follow proper data entry standards
Perform routine upkeep of accurate Players Club member account information
Handle transactions both via telephone and face to face interactions
Utilize the Casino Marketing System (CMS) to deliver personalized service to Players Club members
Utilize LMS system to ensure proper amenities are available to hotel guests
Handle all aspects of Casino amenities when it comes to the bus program run by Hotel Sales
Maintain full knowledge of all the various IVIEW DM EBS promotions
Answer all customer IVIEW DM questions and provide coding for all IVEW DM DRB promotions
Educate customers on the various IVIEW DM EBS promotions and showing how to redeem promotions
Handle all cash prizes won through IVEW DM EBS promotions
Maintain full and complete knowledge of Free Slot Play programs
Maintain knowledge of and be able to navigate through the Dover Downs website
Maintain knowledge of the Point Inquiry database and the iGaming database
Maintain complete working knowledge of online Fun Play Bonus Game and online gaming
Redeem customer amenities through Offer Craft program
Maintain full knowledge and operation of the Casino football promotion
Issue comps for patrons to outlets in the Casino based on the offer they received
Issue discretionary comps to patrons based on play and available comp guidelines
Act as a point of contact for patrons to reach their Casino Host when on property
Maintain positive relations with patrons whom are not Casino Host coded to ensure a continued positive experience
Maintain all aspects of Elite pictures for patron player cards
Work with all other front line departments to ensure guest satisfaction
Operate as the first point of contact for patrons concerning all things related to the Casino
Multi-task during peak hours of business, including face-to-face interactions and telephone interactions with our guests
Build a strong rapport with the Casino clientele. Create loyalty with our patron base including new and existing members
Run all Players Club promotions such as mid-week and Sundays, including awarding prizes and making PA announcements
Handle redemptions of comp dollars for Players Club members
Refund Elite and Platinum member ATM fees
Correct database response for promotions and events
Maintain inventory/stock at the Players Club
Maintain cleanliness of the 2nd floor stock room
Distribute and inventory guest promotional materials
Attend meetings as required
Responsible for the cleanliness of assigned work area; perform light cleaning duties
Work safely, following all established safety rules and regulations
Follow all relevant policies and procedures
Provide exceptional customer service
Communicate effectively with co-workers, supervisors and guests
Follows all relevant policies and procedures
Qualification
Required
Prior customer service experience required
Must possess high school diploma or GED or equivalent work experience
Must possess good communication skills
Must be able to report to work on time as scheduled
Must be able to work weekends, holidays and nights as needed
Must be able to successfully pass a background check and receive a license from the DE Lottery
Must present an overall professional appearance and report to work in appropriate attire
Must be able to speak, read and write English
Benefits
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Access Perks and Childcare discounts
Enjoy 30 days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions
Company
Bally’s Corporation
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence.
Founded in 2004
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.45BKey Investors
Gaming and Leisure Properties
2025-09-11Post Ipo Debt· $460M
2025-07-01Post Ipo Debt· $1.1B
2024-07-25Acquired
Leadership Team
Robeson Reeves
Chief Executive Officer
Recent News
Business Standard India
2025-12-16
Providence Business News
2025-12-03
2025-12-01
Company data provided by crunchbase