IT Support Technician jobs in United States
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South College · 19 hours ago

IT Support Technician

positionKNOXVILLE,TN,US
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

South College is one of the nation’s fastest growing institutions of higher learning, seeking to enhance its IT support team. The IT Support Technician will provide enterprise-level technical support and customer service for both remote and onsite users, focusing on hardware installation, software configuration, and troubleshooting.

Higher Education

Responsibilities

Document incoming Helpdesk requests using internal ticketing system
Install, repair and maintain desktop and laptop computers, peripherals and related systems
Provide end user support via remote assistance, in person and telephone
Support and enforce company information policies and procedures
Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iOS
Assist in maintaining hardware and software inventory for asset management
Install and support AV equipment for classrooms, conference rooms and auditoriums
Demonstrate broad knowledge of technology principles, practices, and procedures
Self-manage and prioritize activities in a way that allows flexibility to support multiple tasks at any given time
Assist in updating support documents within knowledge management for the IT Services team, as well as end users
End-user Account Management
Build and maintain relationships across departments
Other duties may be assigned

Qualification

Microsoft Windows supportApple Mac OS supportMicrosoft Office applicationsNetwork security practicesAntivirus softwareAnalytic skillsITIL familiarityProblem-solving skillsCustomer-oriented attitudeCommunication skills

Required

Associate degree in Computer Science or equivalent experience
2+ years of overall IT experience
2+ years' experience supporting Microsoft Windows and Apple Mac OS environment
2+ years' experience supporting Microsoft Office applications
Knowledge of network security practices and Antivirus software
Exceptional analytic and problem-solving skills
Self-motivated and able to work across diverse technical and non-technical teams
Outstanding written, verbal and interpersonal communication skills
Exceptional Customer-oriented attitude
ITIL familiarity (foundational level, but exposure to more detail than foundation is often necessary)

Benefits

Front Loaded PTO
Tuition Assistance
Medical, Dental, Vision
401(k) – with Employer Contribution

Company

South College

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A Private College with 100+ Programs & Concentrations featuring modern labs and classrooms.
dateFounded in 1882
location
Knoxville, Tennessee, US
people-size201-500 employees
web-link
http://south.edu

Funding

Current Stage
Growth Stage

Leadership Team

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Matt Carr
Chief Financial Officer
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Ted Richardson
Chief Academic Officer
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Company data provided by crunchbase