PAR Technology · 1 day ago
Junior Technical Support Analyst (Par Ops Insights & Delivery)
United States
Full-time
Remote
Entry Level
$20/hr - $25/hr
1+ years expPAR Technology Corporation is a leader in restaurant technology, empowering brands worldwide. The Junior Technical Support Analyst role focuses on providing excellent customer service and ensuring clients’ systems are successfully polling and loading required data, while also troubleshooting software and data integration issues.
ComputerEnterprise SoftwareHardwareInformation ServicesInformation TechnologySoftware
Responsibilities
Monitor and maintain daily data polling/loading for Par Ops clients to ensure required data is received for each customer system and location
Apply systems analysis techniques to identify, diagnose, and resolve software and data integration issues
Perform in-depth troubleshooting, including SQL-based data analysis (as needed)
Use a variety of tools to complete work (e.g., PAR OPS Analytics & Recovery, SharePoint, Microsoft Office, ticketing system)
Implement configuration changes to optimize platform performance and customer experience
Provide timely, high-quality customer support via email, chat, and phone
Manage the support queue and support escalations through resolution
Collaborate with engineering to test/validate updates and integrations
Identify recurring issues and propose system-level improvements
Create and maintain internal and client-facing documentation
Assist with client training and education as needed
Participate in the morning monitoring rotation (4am–8am CST)
Qualification
Required
1–2 years of experience in customer service, technical support, or a related support role
Strong written and verbal communication skills; able to explain technical concepts clearly to non-technical audiences
Excellent analytical and problem-solving skills; comfort diagnosing issues with limited information
Ability to work independently, exercise sound judgment, and make decisions when circumstances warrant action
Desire to build a career in the technology/software industry
Preferred
Education in Information Technology, Computer Science, or a related field preferred
Restaurant industry experience strongly preferred
Foundational knowledge of SQL and relational databases preferred
Experience creating clear technical documentation (internal and/or customer-facing)
Familiarity with tools such as Microsoft Office and ticketing systems
Comfortable learning new systems and staying current on required training/certifications
Company
PAR Technology
PAR Technology creates and markets products that help restaurant and retail operators.
1001-5000 employees
H1B Sponsorship
PAR Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$205M2025-01-21Post Ipo Debt· $100M
2020-02-06Post Ipo Debt· $105M
2011-01-03IPO
Leadership Team
Savneet Singh
Chief Executive Officer
Bryan Menar
Chief Financial Officer
Recent News
2026-01-11
2026-01-08
Company data provided by crunchbase