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Partners Capital · 9 hours ago

Senior Associate, Client Service

Boston, MA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $115K/yr

5+ years exp

Partners Capital is a Global Investment Office managing $60B in assets for distinguished clients. The Senior Associate, Client Service will support senior team members in coordinating portfolio operations and implementing client investment strategies, while also assisting with reporting and client communications.

Financial Services

Growth Opportunities

Responsibilities

Support the Client Service Managers and Investment Teams responsible for managing client relationships

Draft client correspondence for review and send out (e.g. client requests, capital calls, statements)

Monitor client cash and securities accounts by closely managing relationships with external stakeholders (e.g. custodians, trustees, other third-parties)

Maintain the Client Relationship Management (CRM) system and update documentation records, specifically around AML/KYC

Prioritize and complete a range of client requests by collaborating effectively across internal teams

Grasp a detailed understanding of alternative investment products, with specific attention paid to the terms of the funds (e.g. fee classes, minimums, fund notice periods, gates, lock up periods)

Collaborate closely with the Investment Team and other internal stakeholders around execution plans

Prepare and review accurate trade instructions and documentation for alternative investment execution, wire transfers, and cash management (e.g. subscription/redemption documents)

Coordinate execution of client brokerage transactions and cash funding obligations (e.g. capital calls)

Liaise directly with custodians and fund administrators to process investment instructions and resolve queries to ensure trades are placed and settled in a timely manner

Ensure all transactions are recorded and tracked accurately using in-house systems

Review client monthly “flash” reports, quarterly performance statements, and invoices for accuracy

Support the Investment Team by updating client balance sheets, client presentations, meeting materials and other client correspondence

Provide support to clients and their stakeholders on audit and tax processes

Assist in identifying and implementing client service process improvements initiatives

Develop a deep understanding of processes and middle and back-office portfolio management systems

Responsible for ensuring all information security processes, policies and procedures are adhered to and any issues or concerns are raised with the Cyber Security team

Ensure full compliance with all local data protection regulations and privacy controls, and any related issues are raised via the appropriate channels

Responsible for ensuring all information security processes, policies and procedures are adhered to and any issues or concerns are raised with the Cyber Security team

Ensure full compliance with all local data protection regulations and privacy controls, and any related issues are raised via the appropriate channels

Qualification

Investment operationsMicrosoft OfficeClient relationship managementAnalytical skillsAttention to detailInterpersonal skillsCommunication skillsProblem-solving skillsOrganizational skillsTeam player