Front Office Manager jobs in United States
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Vacatia · 9 hours ago

Front Office Manager

positionPittsfield, MA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

Vacatia is a respected resort focused on guest satisfaction and service excellence. They are seeking a Front Office Manager to lead the Front Desk and related operations, ensuring exceptional guest service and seamless daily operations.

E-CommerceMarketplaceResortsTravel
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H1B Sponsor Likelynote

Responsibilities

Lead and inspire a dynamic Front Office team—hiring, training, coaching, scheduling, and mentoring to ensure excellence
Oversee daily operations across multiple guest-facing departments, ensuring all service and safety standards are consistently met
Deliver top-tier guest service by anticipating needs, resolving issues quickly, and managing escalations with professionalism and care
Monitor room status, occupancy forecasting, and cash-handling accuracy—using daily reports and guest feedback to identify opportunities for improvement
Collaborate closely with Housekeeping, Vendors, Suppliers, and all resort departments to deliver seamless, elevated guest experiences
Manage administrative responsibilities including payroll, scheduling, group and VIP communications, reports, and department documentation
Facilitate regular team meetings, maintain strong communication across departments, and ensure all staff remain trained in emergency and safety procedures
Jump in to support other teams during high-demand periods and contribute to the resort’s culture of teamwork and hospitality

Qualification

Front office managementGuest serviceTeam leadershipMicrosoft WordMicrosoft ExcelProblem resolutionCommunication skillsTime management

Required

3–5 years of front office management experience—timeshare or resort experience highly preferred
A strong communicator with proven ability to lead, coach, and motivate teams
Skilled at handling multiple priorities and resolving problems with confidence and professionalism
Proficient in Microsoft Word and Excel
High School Diploma or GED required
Ability to work evenings, Fridays, Saturdays, Sundays, and holidays

Company

Vacatia

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Vacatia is the resort marketplace for vacationing families, whose mission is to make family vacations better
dateFounded in 2013
location
Mill Valley, California, USA
people-size1001-5000 employees
web-link
https://vacatia.com

H1B Sponsorship

Vacatia has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)

Funding

Current Stage
Late Stage
Total Funding
$48.84M
Key Investors
Dustin GillmanJavelin Venture Partners
2021-11-10Series B· $20M
2019-11-15Series Unknown· $10.9M
2015-04-09Series A· $12.24M

Leadership Team

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Caroline Shin
CEO & Co-Founder
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Keith Cox
Board Director
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Recent News

EIN Presswire
Camelot by the Sea Reopens Following Extensive Post-Hurricane Recovery Effort
2026-01-12
EIN Presswire
Vacatia Expands Managed Resort Portfolio with Six New Properties
2025-03-26
PR Newswire
Vacatia Acquires The Berkley Group and Daily Management
2025-01-02
Company data provided by crunchbase