Popeyes Louisiana Kitchen · 5 hours ago
IT Helpdesk Support Service Specialist
TX
Full-time
Hybrid
Entry Level
1+ years expPopeyes is seeking an IT Helpdesk Support Service Specialist to provide first-level technical support for incidents and requests reported to the IT Help Desk. The role involves managing technical issues related to hardware and software, ensuring customer satisfaction through effective communication and remote assistance in a fast-paced restaurant environment.
CateringFood and BeverageRestaurantsRetail
Responsibilities
Manage incidents by identifying, diagnosing, troubleshooting, tracking, escalating, and resolving hardware and software issues related to POS systems, computers, laptops, mobile devices, and peripherals before escalating to team leads or other resolver groups
Fulfill requests such as new setups, software installations, permissions, and configurations
Respond to technical assistance requests by phone and electronically
Rotate duties for ticket handling, responding to emails/voicemails, completing tasks, and acting as outage coordinator
Remotely diagnose and resolve technical hardware and software issues
Research questions using available resources while following standard help desk procedures
Provide remote support for NCR, Aloha, and Sicom (Xenial) Point Of Sales systems
Remotely diagnose and resolve register data corruption and POS issues
Identify, diagnose, and resolve computer problems for restaurant users
Remotely troubleshoot network, email, and web access issues for end-users
Provide remote training to restaurant users and field personnel on software applications
Troubleshoot restaurant equipment remotely (e.g., time clocks, headsets, drive-thru timers, order confirmation boards)
Support restaurant data handling, including monitoring, recovering, and correcting sales data
Participate in projects as assigned
Qualification
Required
1-3 years of experience working in an IT Help Desk team or a related field
Strong technical problem-solving skills and the ability to diagnose issues via phone contact
Proficiency with MS Office Suite, Teams, and Windows 7, 8, and 10 operating systems
Solid understanding of network protocols
High level of customer service skills
Highly analytical with the ability to evaluate situations and provide effective solutions
Ability to develop relationships with end-users and vendors
Strong interpersonal, written, and verbal communication skills
High level of patience for inexperienced computer users
Proven analytical and problem-solving skills
Excellent organizational and time-management skills
Strong attention to detail
Preferred
Associate's degree in Computer Science or Management Information Systems or a minimum of two years of IT system support
Experience working in a fast-paced retail environment
Experience with Sicom POS systems is a plus
Company
Popeyes Louisiana Kitchen
Developer, operator and franchisor of quick-service restaurants.
10001+ employees
H1B Sponsorship
Popeyes Louisiana Kitchen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (6)
2021 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-02-21Acquired
2014-01-21IPO
Leadership Team
S
Sherry Barnes
CEO
Recent News
2025-11-19
2025-11-04
Company data provided by crunchbase