City National Bank · 1 day ago
Manager Branch III
Pasadena, CA
Full-time
Onsite
Mid, Senior Level
$92K/yr - $157K/yr
7+ years expCity National Bank is a subsidiary of Royal Bank of Canada, committed to helping clients, colleagues, and communities flourish. The Manager Branch III is responsible for managing a portfolio of personal and business clients, ensuring the overall success of the branch through leadership, coaching, and maintaining high standards for risk and compliance.
BankingFinanceFinancial Services
Responsibilities
People leadership & talent development – coach team to deliver meaningful interactions with clients and identifying development and growth opportunities; fulfil day-to-day people management responsibilities (e.g., recruitment, general support, training etc.)
Acquire & deepen client relationships – generate new client relationships, and deepen existing client relationships; provide senior support and act as a role model to lead by example & foster a proactive business development culture within the branch
Business & Risk Management – remain updated on CNB’s policies and procedures & train branch staff to ensures adherence; foster a strong sales environment, balancing compliance
Balancing priorities – coach team to price business and collect fees, maintaining balance of sales results, client profitability and relationship building; address risk / compliance gaps
Partnering with a collaborative mindset – partnering to meet client needs by introducing them to the right partner in the CNB ecosystem, championing the Global Relationship Management (GRM) approach; maintain strong relationships with key branch clients to ensure retention
Deliver an exceptional & consistent client experience – ensure client needs are met, escalations resolved appropriately, & consistent delivery centered on key areas of client needs
Improve Sales & Banking Acumen – committed to continuously developing stronger banking acumen and sales practices through collaboration with SME colleagues, leveraging internal training resources, and required job family curriculum
Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.)
KEY CAPABILITIES
Client Centricity & Relationship Management – to understand a client’s realities and growth ambitions, empathize with their challenges, earn trust and steward the relationship through advice & solutions catered to their unique and evolving focuses
Business Development – nurture existing client relationships, develop new long-term profitable relationships to win new business through best practices, networking and building relationships
Collaboration – collaborate with senior management to develop a market sales strategy; partner with PBB SMEs and other divisions to win business and find the home of best fit for a client
Communication – demonstrate strong active listening skills with colleagues and clients alike; able to translate a complex problem into a succinct plan of action
Networking – ability to network with intent, build a strong presence in the community / market to build the brand and attract the target clientele
Adaptability – manage ambiguity, embrace change, and be able to quickly pivot to support branch team as how to navigate a dynamic corporate environment
Project & Change Management – ability to balance conflicting priorities, using strong time management and organizational skills, ensuring branch focus on evolving key goals and initiatives
Leadership – influence the branch team to succeed and champion the branch in the community
People Development / Coaching – identify and nurture colleagues’ potential, facilitate growth, and retain top talent for CNB; deliver constructive feedback effectively & coach to address unique needs
Qualification
Required
Bachelor's Degree or equivalent
Minimum 7 years of branch management or supervisory experience in a branch environment
Minimum 5 years of experience performing lending and business development activities
Must be in good standing under 'The Secure and Fair Enforcement for Mortgage Licensing Act of 2008' (Safe Act) or must be able to be registered under the Safe Act
Must be registered/licensed with the 'Nationwide Mortgage Licensing System and Registry'
Preferred
Banking Products for Personal & Small Business clients – deep knowledge of CNB's offerings
Regulatory / Compliance – superior understanding of the regulatory environment CNB operates in to manage risk and ensure compliance
Economic Environment – ability to articulate and demonstrate an understanding of the economic environment and its impact on clients
CNB Policies & Procedures – strong knowledge of CNB's policies, procedures & regulatory obligations across product offerings; strong understanding of servicing processes
Personal & Small Business Financials – reviewing financial statements / tax returns of both individuals and businesses to be able to advise clients and support branch colleagues
Expertise in Salesforce CRM, including managing sales team to Salesforce utilization expectations
General Software Skills - ability to navigate Microsoft Office & other key tools
Benefits
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Company
City National Bank
City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National.
1001-5000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Howard Hammond
CEO City National Bank
Fiyaz Khan
Senior Vice President, Structured Products
Recent News
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Venture Capital Firms
2025-11-08
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