All-Guard Alarm Systems, Inc. · 1 week ago
A/R Collections Specialist III
Livermore, CA
Full-time
Onsite
Entry, Mid Level
$24/hr - $25/hr
2+ years expAll-Guard Alarm Systems, Inc. is seeking an A/R Collections Specialist III to manage the accounts receivable and collections process. The role involves contacting customers for payment, resolving issues, and preparing collection packages while ensuring professional communication with clients.
Security
Responsibilities
Ensures that all customers assigned to your bucket have been contacted by the 30th day of invoicing. Contact should involve asking for payment and supplying copies of invoices, statements or other support documentation as needed
Uses Outlook as a timeline mechanism to ensure timely follow up
Follows the 3 call 3 letter policies for all delinquent accounts
Researches customer problems and issues. Reviews scanned or pull customer files and is able to review and understand contract and other documentation. Resolves issue to satisfy All-Guard’s contractual agreements
Writes up billing adjustment paperwork with support documentation for Management approval
Takes incoming billing calls as demand necessitates. Makes outgoing billing calls per daily minimum requirements of 45 + calls. Responds to customers and makes notes to conversation and resolution of call in the DICE accounting system
Prepares all collection packages after exhaustion of customer contact has not resulted in collection of the account. Ensures all documents are legible and attached to package. Submits package to Controller for approval
Writes up consolidation paperwork for those accounts that want one bill for many locations
Works with the Sales and Service departments to resolve issues on delayed payments for Installations and Service invoices
Is professional with all Customer contact, whether it is written or verbal
Issues form W-9 and Certificate of Installation
Issues billing numbers and follows billing numbers procedure for payments due in 10 days
Run credit card and EFT payments
New customer welcome calls
Other duties, as assigned
Qualification
Required
Minimum of 2-3 years Accounts Receivable/Collections experience
Ability to function as an effective team member
Ability to meet deadlines
Ability to solve practical problems and carry out responsibility with minimum direction
Ability to learn and understand of California Collection laws
Ability to prioritize responsibilities
Ability to multi-task
Ability to read and following existing processes/procedures within the department
Ability to write clean, specific and well documented procedures as needed
Computer Literacy – Outlook, Word, Excel
Preferred
DICE/Sedona Software a plus
Company
All-Guard Alarm Systems, Inc.
Established in 1952, All-Guard Alarm Systems, Inc. (All-Guard) has protected the homes and businesses of Northern California for over 65 years.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase