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Boeing · 14 hours ago

Customer Support Warranty Representative

USA - Seal Beach, CA

Full-time

Onsite

Mid, Senior Level

$109K/yr - $147K/yr

6+ years exp

The Boeing Company is seeking a proactive Customer Support Warranty Representative to join their team in Seal Beach, California. The successful candidate will work in a fast-paced environment to develop and deploy capabilities that support Program start-up and sustaining activities, while leading the Customer Support Team through warranty processes.

AerospaceIndustrial

H1B Sponsored

Responsibilities

Research and present operator experiences related to SRPs (Service Related Problems) and engineering changes, using WDT (Warranty Decision Team) WQIP (Warranty Quality Input) guidelines

Analyze recommendations from Engineering and lead the coordinated Customer Support Team response

Interact with the Customer Support Team, and lead them through the warranty processes with a unified position

Mediate differences among functions within Customer Support to lead in a unified direction

Resolve differences within the engineering community by leading interactive objective analysis

Provide and coordinate suggested options for Business Considerations and coordinate recommendations from the Customer Support Team that provides mutual benefits for Operators and Boeing

Guide and support Customer Support Management by leading the CS position in Warranty processes

Support the Warranty Organization by providing technical guidance and coordination on behalf of Warranty Regional Managers and the Warranty organization

Qualification

Project managementAnalytic skillsProcess knowledgeIT tools knowledgeCommunication skillsCustomer knowledgeInfluence skillsObjective analysisTeam collaboration

Required

Bachelor's degree or higher

6 or more years' related work experience or an equivalent combination of education and experience

Preferred

MS Degree or higher

10 or more years' related work experience or an equivalent combination of education and experience

Benefits

Health insurance

Flexible spending accounts

Health savings accounts

Retirement savings plans

Life and disability insurance programs

Programs that provide for both paid and unpaid time away from work

Company

Boeing

Glassdoor3.9

Boeing offers commercial, defense airplanes, space, security systems, and global services.

Founded in 1916

London, England, GBR

10001+ employees

https://www.boeing.co.uk

H1B Sponsorship

Boeing has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (48)

2024 (33)

2023 (28)

2022 (24)

2021 (8)

2020 (20)