Northwestern Medicine · 16 hours ago
Financial Coordinator Client Services
633 N. Saint Clair St., Chicago, IL
Full-time
Onsite
Entry, Mid Level
$23.35/hr - $32.69/hr
2+ years expNorthwestern Medicine is a leader in the healthcare industry, committed to a patient-first approach. The Financial Coordinator Client Services supports financial patient services, managing billing for various health programs and ensuring accurate patient accounts and payments.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Reviews patient electronic medical record for appropriate diagnosis and pre-treatment rendered
Makes corrections in demographics and insurance coverage sections of Epic as they are discovered
Provides daily patient billing consultations, in person and by phone, including explaining payment amount, collecting payment, tracking patient responsibility and facilitating additional collections if actual treatment plan varies from anticipated treatment plan
Facilitates the pre-authorization of Northwestern services, between referring physicians and insurance carriers, through the use of online tools, work lists, and direct phone calls as necessary to ensure maximized patient benefits
Coordinates with clinical teams, patients, and payor to create estimate based on anticipated treatment plan
Communicates cost estimates to patient and facilitates in-person and phone payment collections
Distribute funds from HB to PB or vice versa and process patient refunds
Creates, manages and submits embassy invoice packets via mail, secure email, or secure payor- specific portal
Responsible for ensuring personable and continuous service to clients, patients, and other business partners to promote positive relationships and adhere to organizational standards
Works closely with the administrative teams coordinating care and senior leadership to deliver expedient positive outcomes on complex billing issues
Communicates regularly with diverse stakeholders around the facility
Resolves patient’s disputes with payment and escalates various issues to senior leadership
Process all invoices from departments various accounts, private physicians and other vendors; bill to patient per departmental policy
Track outstanding accounts receivable by patient, payor type – follow up with patients on regular basis to ensure timely payment is received
Audits all client services patient billing and documents payment in practice management system and submits to NMH Accounts Payable for payment
Prepare and analyze financial data relating to patient's activities
Assist with data collection for ad hoc analysis
Work closely with the overall institution's finance units to monitor international account charges and collections
Post account payable ledger entries, process vendor invoices, reviews account receivable and other balance reconciliation
Process monthly reconciliation reports for NMH, NMG, revenue accounting, and other internal stakeholders
Assist clinics as needed when patient presents with international insurance
Runs regular and ad hoc data reports for presentation to senior leadership
Qualification
Required
High School diploma or GED
Two to three years of experience in a hospital/physician billing, patient accounting, or financial work setting
Excellent written and verbal communication skills; ability to communicate effectively with patients, physicians, colleagues and embassy clients
Strong customer service skills; ability to diffuse and resolve problematic situations
Excellent time management skills, ability to multi-task and prioritize tasks
Strong problem-solving and issue resolution experience
Strong ability to collaborate with team members and external partners to enhance the patient experience
Advanced organizational skills, be able to prioritize multiple activities and deliver quality service
Preferred
Bachelor's degree strongly preferred
Computer skills: Systems utilized include Microsoft Office (specifically Excel and Access), Epic, PeopleSoft
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
Company data provided by crunchbase