Amynta Group · 1 day ago
Bilingual Customer Experience Specialist
United States
Full-time
Remote
Mid Level
3+ years expAmynta Group is excited to welcome new talent to their team, specifically in the role of Bilingual Customer Experience Specialist. This position involves providing exceptional customer service to dealer clients and supporting the National Sales Team in various administrative tasks and coordination efforts.
Insurance
Responsibilities
Provide best in class customer service to external clients/support and assistance to internal departments
Assist in corresponding with members of the sales team via phone or email
Daily administration and coordination of customer service activities
Liaise with the sales team to coordinate in-field support
Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders
Assemble marketing/sales collateral and POS materials
Maintain a strong knowledge of Sym-Tech products
Meet or exceed monthly call center performance objectives including call quality and performance objectives
Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date
Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments
Additional duties, tasks and/or projects as required by Management
Qualification
Required
3+ years of customer service experience or relevant industry experience
Fluently bilingual in French and English (written and spoken)
A passion and desire to consistently and compassionately deliver a superior customer experience
Energetic, friendly, outgoing, proactive personality and phone business acumen
Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment
Proven ability to adapt to changing situations
Excellent written and oral communication skills
Demonstrated experience with customer escalation, conflict resolution, and negotiation
Strong willingness to problem solve and work well with minimal supervision
Strong team building skills, to work well within a close team environment – self-sufficient and resourceful
Proficient in the MS Office suite
CRM experience an asset
May be required to work overtime as per business needs
Company
Amynta Group
The Amynta Group is an industry leading team of warranty and specialty risk companies as well as managing general agents.
1001-5000 employees
H1B Sponsorship
Amynta Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (9)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Robert Giammarco
Chairman & CEO
Erin Mulloy
EVP and CFO
Recent News
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