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Monarch · 20 hours ago

Assistant Director of Operations, Child Crisis Services

Charlotte, NC

Full-time

Onsite

Lead/Staff, Director/Executive

$70K/yr - $70K/yr

5+ years exp

Monarch is a company dedicated to providing life-changing care in communities across North Carolina and Rhode Island. They are seeking an Assistant Director of Operations for Child Crisis Services to manage daily operations, oversee staff, and ensure quality care for youth with mental health needs.

Non Profit

Responsibilities

Assist the Director in managing day‑to‑day facility operations, ensuring smooth functioning across all departments

Manage staff, e.g., hire, supervise, onboard, performance, and train, lead and behavioral technician staff. Ensure that coaching, rounding, disciplinary action is completed as required. Implement onboarding process to ensure that staff are trained appropriately and completed accurately on training reports

Provide staffing coverage to ensure that the unit is staffed to meet the needs of the youth, on all shifts, 24/7/365, including preparing and posting staff schedule. Ensure utilization of positions assigned in schedule are meeting the needs of the individuals served, are in ratio, meet DHSR compliance and acuity

Communicates with shift leadership and local leadership with process or staffing issues, participates in problem-solving and proposing viable solutions to issues and ensures all processes are supportive of superior quality care

Collaborate with clinical, nursing, and educational teams to support individualized treatment plans

Maintain physical plant of the crisis center. Completes work orders as needed and ensure crisis center maintains compliance with DHSR licensure regulations

Complete administrative functions timely and accurately, such as, but not limited to, timesheets for payroll, EIFs, fire drills, ordering needed supplies, etc

Assist with crisis response, ensuring safe and appropriate interventions consistent with policy and training

Work with clients and families along with other team members to ensure crisis stabilization provides individuals receiving services with a safe and supportive environment consistent with recovery concepts and person-centered and treatment planning

Coordinate and/or implement skill level activities involving the care, treatment, and training of individuals receiving crisis services

Assist with admissions, discharges, and census management processes

Attend and actively participate in meetings and training as required. Complete documentation in EHR as required

Maintain current licensure and certification in all agencies, state, and federal training requirements

Maintain training as required and requested

Demonstrate knowledge of emergency procedures and assist in crisis situations

Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas

Participate in on call and after-hours coverage, including weekends and holidays as needed

Complete all other relevant responsibilities assigned by the supervisor

Driving and travel may be required

Qualification

Mental health knowledgeMedicaid knowledgeLeadership experienceBachelor's degreeCrisis managementTraining skillsAdministrative skillsCommunication skillsTeam collaboration