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San Jacinto College · 14 hours ago

Sr Administrative Assistant- Welcome Desk

Houston, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

San Jacinto College is seeking a Senior Administrative Assistant for their Welcome Desk at the South Campus. This role involves providing general information to visitors, welcoming students, and directing them to the appropriate departments while maintaining a broad knowledge of student services and college policies.

EducationHigher EducationUniversities

Responsibilities

Serves as the first point of contact at the Welcome Desk for all visitors. Offers a sincere, personal welcome to every guest entering and exiting the building. Signs in and directs students and community members to the appropriate departments

Provides information and support to students and visitors with a variety of enrollment and registration processes including financial aid, student records, advising, and other student related functions

Maintains and demonstrates a broad knowledge of all student services departments and College policies

Provides orientation, training, and supervision to student employees working the Welcome Desk

Effectively determines visitors’ needs and assists them accordingly with directions, information, or resources

Triages student waiting areas during high traffic time to ensure students are assisted in a timely manner

Provides general campus directions and event information and general campus information regarding hours of operation, college website access, and hours of operation for various college offices and service areas

Maintains the physical appearance of the Welcome Desk and surrounding lobby area

Qualification

Customer serviceMicrosoft OfficeCommunication skillsBannerProblem-solvingPublic relationsProofreadingTeamwork

Required

High school diploma or equivalent

Three years of office, clerical, customer service or administrative support experience; or an equivalent combination of education and experience to successfully perform the essential duties of the job

Ability to demonstrate the College values

Must project a professional image, have excellent telephone etiquette and communication skills

Must be extremely accurate and have excellent proofreading, grammar and spelling skills

Must be able to work in a team environment, be flexible with good public relations skills, work well with details and deadlines, balance multiple tasks, analyze and solve problems and work independently in a fast-paced office environment

Basic skill level in Microsoft Office (Word, Excel & PowerPoint)

Must possess exceptional customer service and problem-solving skills