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Everon · 12 hours ago

Core Enterprise Service Manager

Columbia, MD

Full-time

Onsite

Senior Level

5+ years exp

Everon is a company that values its employees and their impact on the organization and the communities they serve. The Core Enterprise Service Manager will be responsible for planning, implementing, and managing the Install workforce while ensuring profitability and productivity through effective resource management and employee oversight.

Business IntelligenceCommercialFacilities Support ServicesSecurity

Responsibilities

Responsible for planning, implementing and managing the activities of the entire Install workforce

Ensures the group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs

Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential

Manages all indirect cost and expense below budget levels

Accomplishes all work within client and company agreed parameters

Provides timely and adequate sales support to ensure service field technicians are fully productive

Responsible for preparing proposals for potential clients

Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks

Direct coordinate activities of work force to generate sales at or above company standards

Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner

Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service and manage and prepare reports to document results

Authorize all expenditures handled directly by the department in adherence to company policy

May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels

Other duties as assigned

Qualification

Operations managementFinancial principlesField LeadershipFire alarm systemsNFPA codes knowledgeTeam buildingCustomer servicePlanning skillsTalent managementInterpersonal skillsTime management

Required

4 year degree required

5 – 7 years of business experience in sales and / or operations, with a minimum of 5 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred

Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing

Knowledge and experience in organizational effectiveness and operations management

Knowledge of financial and accounting principles and practices

Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills

Superior management skills, excellent time management, planning, and forward-thinking skills

Must demonstrate ability to work with and influence peers and management

Expert familiarity with applicable codes (i.e. NFPA 25 and NFPA 72)

Available for travel, which may include nights and weekends to accommodate customer's schedule

Physical requirements may include, but are not limited to: climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer