TD · 18 hours ago
Capacity Planning, Business Process Manager II
United States
Full-time
Remote
Mid, Senior Level
$87K/yr - $130K/yr
7+ years expTD Bank is one of the world's leading financial institutions, and they are seeking a Business Process Manager II to independently build and maintain multi-year capacity plans for various businesses. The role involves forecasting, reporting, and conducting analytics to identify operational inefficiencies and recommend staffing changes.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Independently build and maintain multi-year capacity plans for multiple businesses to make staffing recommendations and headcount projections. Including identifying opportunities for operation efficiencies with supported businesses
Forecast volumes, work rates, and attrition as needed. Track accuracy and update projections
Work with front line managers to understand monthly performance results, plan for demand and productivity changes in the business and make staffing recommendations to senior managers and executives
Complete monthly reporting activity for executive presentations
Conduct analytics to identify operational inefficiencies and recommend changes to staffing plan. This includes gathering and validating data, conducting analysis, and presenting results to partners and business managers. This may be ad hoc for a specific business, a scalable analysis to be applied across multiple businesses, or an urgent task to support executive decision making
Work with peers across the organization to gather results/inputs and to implement fair/appropriate performance improvement targets into capacity plans for served businesses
Act as an owner of the capacity planning process by identifying opportunities for improvement and independently driving advancement of the team's capacity planning process and tools
Embrace the one team mentality by providing mentorship and collaboration with peers and partners
Facilitates the documentation of all processes and controls
Serves as the subject matter expert on all of the units functions and processes
Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
Challenges existing processes and makes change recommendations as necessary
Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
Ensures alignment with customer expectations to deliver a WOW! experience
Partners with unit managers to provide support as needed
Manages the technology change control process as needed
Works on, and occasionally lead, special projects as needed
Responsible for 3 6 processes of medium to high complexity
Understands and contribute to the achievement of business strategy, goals and objectives
Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc
Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
Participates as a member of the team in executing assigned deliverables within specified parameters
Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
Supports the project team and the business by continuously developing knowledge in own area
Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback
Qualification
Required
Bachelors degree
7+ years bank operations experience
Advanced Excel Experience
Strong PC skills including but not limited to Microsoft Suite software
Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
Skilled in research, analysis, problem solving, metrics and reporting
Ability to identify process gaps and weaknesses
Strong interpersonal and influence skills to enable change without direct control
Ability to prepare and present findings and recommendations in a methodical manner
Skilled in time management and driving tasks to completion
Strong verbal and written communication skills
Demonstrates leadership skills
Ability to consult on the largest and most complex projects
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
H1B Sponsorship
TD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
SVP, Chief Information Security Officer
Recent News
2026-01-11
Winnipeg Free Press
2026-01-09
2026-01-06
Company data provided by crunchbase