Wellspring Worldwide · 5 days ago
Director, Business Operations
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expWellspring Worldwide, Inc. is a leading provider of web-based software systems for managing research, technology commercialization, and innovation operations. The Director of Business Operations will own the strategy, execution, and ongoing optimization of the company’s revenue and internal business systems, primarily utilizing Salesforce.
Information TechnologyIntellectual PropertySoftware
Responsibilities
Own the end-to-end strategy, roadmap, and governance for Salesforce and adjacent revenue systems (e.g., NetSuite, DealHub, HubSpot, billing, marketing automation, and support tools)
Ensure systems scale with company growth while maintaining data integrity, performance, security, and usability
Translate business and revenue objectives into clear system requirements, prioritization, and delivery plans
Own and enforce a single source of truth across Salesforce, finance systems, and analytics platforms
Serve as the executive owner of Salesforce, including architecture, data model, automation, integrations, and GTM workflows
Ensure Salesforce fully supports pipeline management, forecasting accuracy, territory and quota models, customer lifecycle visibility, and expansion tracking
Partner with internal admins, developers, and external vendors to deliver scalable, high-quality solutions
Oversee release management, testing, documentation, change management, and user enablement
Act as a strategic RevOps partner to leaders across Sales, Marketing, Customer Success, Finance, and IT
Drive alignment on revenue processes, definitions, metrics, and operating cadence across the GTM organization
Partner closely with Sales Leadership on quota setting, pipeline coverage models, forecasting methodology, and inspection metrics
Balance competing stakeholders’ need while maintaining a cohesive and scalable systems and process strategy
Own and optimize end-to-end Lead-to-Cash and Customer Lifecycle processes
Identify operational inefficiencies and design scalable workflows that improve sales productivity and customer experience
Establish and document operational standards, governance, and best practices across revenue systems
Create and deliver clear, compelling executive presentations on revenue performance, system health, and roadmap progress
Translate complex system and data concepts into business-relevant insights and recommendations
Provide regular updates to executives on risks, trade-offs, and opportunities related to revenue operations and systems
Define and maintain core revenue metrics and KPIs, including ARR, NRR, GRR, CAC, pipeline velocity, win rates, and expansion metrics
Ensure reliable dashboards and reporting that support forecasting accuracy, performance management, and strategic planning
Partner with Finance and Analytics teams to maintain reporting consistency and data trust
Build, mentor, and manage a team of systems administrators, analysts, and/or contractors as the function scales
Manage external vendors and implementation partners, ensuring delivery quality, cost efficiency, and alignment with internal priorities
Qualification
Required
5–10+ years of experience in Business Operations, Revenue Operations, or Systems leadership roles
Proven ability to operate as a strategic advisor to CRO, CCO, and CFO on revenue performance, forecasting, and operational trade-offs
Deep, hands-on Salesforce expertise (Sales Cloud required; CPQ, Service Cloud, or marketing integrations preferred)
Demonstrated experience leading cross-functional, revenue-impacting initiatives in a growing software or SaaS company
Strong executive communication, presentation, and stakeholder management
Strong analytical capability with the ability to turn data into clear insights and action-oriented recommendations
Preferred
Salesforce certifications (Administrator, Advanced Administrator, App Builder)
Experience scaling revenue systems in companies between $25M–$150M ARR
Familiarity with tools such as HubSpot or Marketo, NetSuite, Zendesk, DealHub, or similar
Experience owning or supporting Lead-to-Cash and Quote-to-Cash process frameworks
Company
Wellspring Worldwide
Discover Wellspring’s software solutions and expert services that transform how ideas and inventions are discovered, protected, and brought to market.
51-200 employees
H1B Sponsorship
Wellspring Worldwide has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$12MKey Investors
Resurgens Technology PartnersPlymouth GrowthMK Capital
2022-07-14Private Equity
2022-06-27Debt Financing
2016-01-14Series B· $7M
Leadership Team
Rob Lowe
Chief Executive Officer
Christopher Townsend
VP Product Marketing
Recent News
2025-05-08
Louisville Business First
2024-12-16
2024-02-16
Company data provided by crunchbase