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Cornerstone Building Brands · 15 hours ago

Field Service Representative (Pre-Engineered Metal Buildings)

Dallas, TX

Full-time

Onsite

Mid, Senior Level

$65K/yr - $85K/yr

5+ years exp

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. They are seeking a Field Service Representative to troubleshoot technical issues, generate service reports, and collaborate with departments to enhance customer satisfaction.

Building MaterialManufacturingReal Estate

Responsibilities

Troubleshoot and resolve technical issues promptly and efficiently

Regularly generate detailed and analytical service reports

Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs

Assess customer requirements and offer expert advice and recommendations

Provide insightful feedback and data on recurrent issues to enhance customer service and performance

Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization

Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements

Communicate and collaborate effectively with technical teams to address customer needs

Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty

Qualification

Pre-Engineered Metal BuildingsBlueprint readingField Service experiencePC-based applicationsCommunication skills

Required

A high school diploma or equivalent is required

A strong knowledge of Pre-Engineered Metal Buildings (PEMB) and the ability to read blueprints are essential

Proficiency in PC-based applications, including Excel, Word, and Oracle, is required

Exceptional oral and written communication skills are necessary

The ability to travel periodically (approximately 10%) for on-site visits & team meetings

Preferred

Technical education, certifications, or related experience are preferred

Experience in at least two of the following areas is preferable: 5+ years of building erection experience, 5+ years in the PEMB industry, particularly in drafting or engineering tasks, 5+ years in PEMB manufacturing, 5+ years in Field Service or Customer Service roles

Benefits

Medical, dental, vision benefits starting day 1

401k

PTO

Paid holidays

FSA

Life insurance

LTD

STD

EAP

Discount programs

Tuition reimbursement

Training

Professional development

Company

Cornerstone Building Brands

Glassdoor3.2

Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions.

Founded in 2018

Cary, North Carolina, USA

10001+ employees