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City of Houston · 7 hours ago

AIRPORT TERMINAL OPERATIONS SUPERVISOR-(International)

Houston, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

The City of Houston is seeking an Airport Terminal Operations Supervisor to maintain a safe and efficient airport environment. This role involves providing leadership, training, and supervision to employees engaged in terminal operations, ensuring compliance with regulations, and promoting high levels of customer service.

HospitalityNon Profit

No H1B

Security Clearance Required

Responsibilities

Supervises day-to-day operational activities of terminal operations, traffic control, and/or customer service

Plans, schedules, and assigns work; trains and evaluates operational employees in accordance with airport and City policies, rules, and regulations

Identifies and anticipates operational and security concerns by monitoring radio communications and inspecting airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings and tenant facilities in accordance with regulations, such as CFR 1542 and TSA mandates. Initiates corrective actions and advises airport users, tenants and employees on resolutions

Supervises operational activities by following the Airport Emergency Plan, the airport security plan, and airport rules and regulations

Supports passengers, guests, and operational activities during emergencies, outages, construction related closures and other irregular operations. During emergencies, coordinates staff and maintains order following the Airport Emergency Plan and other airport rules and regulations

Develops and provides reports for executive management regarding terminal operation activities, inspection results and statistics, and violations of airport leases, contracts and standards by tenants and airlines

Creates, revises and implements operating rules, regulations, standards and procedures to ensure efficient and effective terminal operations. Keep abreast of existing and new legislation and ensures compliance to federal, state and local requirements

Performs operational, security, and customer service responsibilities as a representative of airport management

Acts as stakeholder liaison for terminal operations to airlines, Transportation Security Administration (TSA), Houston Police Department, and other units of the Aviation Department

Supervises daily evaluations and inspections of assigned facilities. Coordinates maintenance activities with contractors and Houston Airport’s maintenance sections to ensure operational integrity

May oversee customer service functions such as lost and found and volunteer programs

Evaluates and recommends improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members

Coordinates special events and facilitation of dignitaries and VIPs

Contributes to the team effort by performing related duties as needed

Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy

Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality

The Supervisor also supports the International Services Department in achieving its fiscal year budget goals

Qualification

Airport operationsCustomer serviceSecurity complianceAnalytical skillsLeadershipCommunication skillsBilingualReport writingTeam collaborationProblem-solving

Required

Requires a Bachelor's degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field

Directly related professional experience in customer service, a security-related field, or airport operations may substitute for the above education requirement on a year-for-year basis

Four years of progressively responsible experience in customer service, a security-related field, or airline/airport operations are required

At least three years must be directly in airport operations, airport security, or airport customer service

Candidates with at least three years of law enforcement experience would be required to have one year of airport operations, airport security, or airport customer service experience

Requires a valid Class C Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2)

Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances for working at an airport

Preferred

Preference shall be given to applicants with the ability to read, write, speak, and translate English and a foreign language to effectively respond to customer inquiries and review documents

Operational experience in an airport environment, strong communications and analytical skills, and a passion for customer service

Ability to look at deficiencies within the operation and come up with creative solutions to challenges

An in depth understanding of airports and passengers' needs

Ability to communicate effectively and establish and maintain cooperative relationships with airport partners, peers, City and HAS officials and public

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6