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DOCS Dermatology Group · 1 day ago

Information Technology Service Desk Manager

Blue Ash, OH

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

DOCS Dermatology is one of the largest and most established dermatology practices in the nation, serving patients for over 40 years. The IT Service Desk Manager is responsible for leading and managing service desk operations to deliver efficient technical support and maintain high levels of user satisfaction.

Clinical TrialsCosmetic SurgeryHealth CareHospitalMedical

Responsibilities

Oversee daily operations of the IT Service Desk to ensure efficient workflows and timely resolution of technical issues

Enhance the performance and productivity of the service desk team by providing guidance, leadership, mentorship, training, and support

Ensure that customer service standards are met by addressing user needs and effectively resolving issues

Track and analyze key performance indicators (KPIs) such as response times, resolution rates, and customer feedback to improve service quality

Collaborate with leadership and department managers to roll out new IT initiatives and coordinate system updates or maintenance

Optimize and effectively allocate resources to meet DOCS technology needs

Travel to company locations as needed to support project evaluation and implementation

Qualification

IT service desk managementIT problem-solvingTeam leadershipMicrosoft IT Support SpecialistAzure Administrator AssociateMicrosoft 365Endpoint managementActive DirectoryCustomer serviceCommunication skillsIndependent work

Required

10+ years of enterprise IT service desk experience

3+ years of experience in a supervisory role

Demonstrated IT problem-solving skills with ability to build rapport and project a calm, patient demeanor in stressful situations

Ability to work independently, manage priorities, and document technical issues

Ability to travel to on-site locations on a limited basis

Current working job knowledge/proficiency in: Advanced knowledge of endpoint management strategies, Microsoft Office Suites, Windows Operating Systems, Remote desktop solutions, Knowledge of Active directory, Entra ID, Windows networked environment (LAN/WAN), Basic working knowledge of VOIP phones (VM password resets, basic troubleshooting)

Preferred

3+ years of experience in healthcare

Associates or Bachelor's degree in Information Technology or a related field

Certifications in the following: Microsoft IT Support Specialist Professional, Azure Administrator Associate, Microsoft 365

MacOS, iOS, MDM, and Azure experience is a plus

Benefits

Medical, dental, and vision insurance

401k matching

Company paid life insurance

Employee assistance program

Paid time off

Company

DOCS Dermatology Group

DOCS Dermatology Group is a leading network of independent, board-certified dermatology practices dedicated to providing exceptional, patient-first care.

Founded in 2017

Dayton, Ohio, USA

1001-5000 employees