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NEOGOV · 3 days ago

Administrative Specialist II / Titles & Registration Specialist III - 184222

Richland County, SC

Full-time

Onsite

Entry Level

$35K/yr - $37K/yr

2+ years exp

NEOGOV is part of the South Carolina Department of Motor Vehicles, seeking a Titles and Registrations Specialist. The role involves processing transactions, responding to customer inquiries, and managing fleet account customers, ensuring excellent customer service and accurate documentation.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Processes transactions to include, but not limited to, duplicate titles, issuance of registration cards and licenses plates, handicap placards and golf carts

Responds to routine inquiries from customers via mail, email, or telephone

Advises customers on appropriate actions for payment, services and required documentation for transaction processing. Resolve customers problems and inquiries through records research

Manage fleet account customers and the BMW employee program. Disseminate information and resolve problem resolution. Serves as support function for DMV Branch Offices

Use DMV Phoenix system to enter, retrieve, update and provide data for customers, courts and law enforcement

Maintains appropriate tracking system for customer inquiries. Reconcile transaction reports and maintains accurate cash drawers

Review documents for accuracy and compliance. Prepares documents for scanning

Performs other related duties as required

Qualification

Customer serviceDMV Phoenix systemBasic computer skillsEffective communicationAttention to detail

Required

A high school diploma or equivalence

Ability to learn and explain policy and procedures to DMV customers

Ability to communicate effectively, both orally and in writing

Proficient in basic computer skills

Ability to exercise discretion in interpreting and applying office practices, policies and procedures

Works under general supervision after a period of training

Must display professional proficiency in all areas of the job

Works in general office environment

May be required to work extended hours outside of the normal scheduled work week

Must be able to lift 10-15 lbs

The work requires sitting for prolonged periods of time and significant time spent at a computer terminal

Preferred

A high school diploma and two (2) years related job experience

Benefits

Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)

15 days annual (vacation) leave per year

15 days sick leave per year

13 paid holidays

State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)

An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

Generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave

Work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits

Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses

State employees are also offered retirement plan options, including defined benefit and defined contribution plans

Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more