Technical Support Representative jobs in United States
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Powerhouse Dynamics · 12 hours ago

Technical Support Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Powerhouse Dynamics delivers cloud-based solutions for multi-site organizations, and they are seeking a Technical Support Representative to provide exceptional customer support. The role involves addressing customer inquiries, tracking issues, and assisting with technical work to enhance customer experience.

AnalyticsBig DataEnergyEnergy ManagementInformation TechnologyInternet of Things

Responsibilities

Respond to questions and technical issues from end users and partners, and either answer the questions and diagnose and resolve issues directly, or escalate to other members of the team
Track all issues and their resolution and communicate outcomes to customers and partners
Maintain case histories through our ticketing system and provide key information from customer interactions to PhD management
Provide training, as needed, to ensure customers understand product functionality
Assist with product orders and returns as appropriate
Make outbound calls as needed to address key customer issues
Assist with the development and delivery of training materials for customers, partners, and our after-hours support team
Help oversee the performance of our after-hours support team
Assist other team members with analysis of data, system configuration, alert and report settings, and creation of recommended actions to meet goals
Perform other job duties as assigned

Qualification

Technical backgroundCustomer service skillsSQL knowledgeWeb technologies familiarityOrganizational skillsCommunication skillsSelf-starter

Required

You are located in one of these timezone, Central, Mountain or Pacific
Excellent customer service skills
Strong written and verbal communication skills
Technical background including familiarity with modern web technologies and Software as a Service
Experience with hardware technologies a major plus
Ability to continually and effectively manage multiple concurrent customers and priorities
Strong organizational skills with attention to detail
Ability to learn and think quickly and be a self-starter
Willingness to support night and weekend work as needed (On call once every 5 weeks)
Working knowledge, or willing to develop a working knowledge, of SQL
Minimum of B.A. or B.S. undergraduate degree or equivalent experience

Benefits

Excellent compensation and benefits that start on your first day
Work/life balance

Company

Powerhouse Dynamics

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Powerhouse Dynamics' SiteSage system delivers equipment-level enterprise energy and asset management to portfolios of small facilities.
dateFounded in 2007
location
Newton, Massachusetts, USA
people-size11-50 employees
web-link
https://powerhousedynamics.com

Funding

Current Stage
Growth Stage
Total Funding
$24.14M
Key Investors
SOSV
2019-04-01Acquired
2018-12-17Convertible Note
2018-01-30Convertible Note

Leadership Team

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Jason Roeder
Senior Director Product Management
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Jay Fiske
President
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Recent News

SOSV
SOSV portfolio - Powerhouse Dynamics
2025-09-23
EIN Presswire
The Top Energy Management Software Vendors According to the FeaturedCustomers Summer 2025 Customer Success Report
2025-06-03
PR Newswire
Powerhouse Dynamics to Showcase Groundbreaking OilSmart by Open Kitchen® Solution at National Restaurant Association Show
2025-05-07
Company data provided by crunchbase