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Chase · 20 hours ago

Loan Servicing Associate Approvals II

131 S Dearborn St, Chicago, IL, 60603, US

Full-time

Onsite

Mid Level

$82K/yr - $133K/yr

4+ years exp

Chase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. As a Loan Servicing Associate II, you will manage a portfolio of loans, ensuring compliance with technical standards and organizational policies while addressing client issues and providing resolutions in the loan servicing process.

BankingFinancial Services

Responsibilities

Act as the primary point of contact for internal and external clients, addressing issues and providing resolutions in the loan servicing process

Interpret complex legal credit agreements and related documentation, liaising with legal teams when necessary to ensure accurate understanding and application

Initiate loan activities such as funding, re-pricings, and payments as per client instructions and in accordance with credit agreements, demonstrating advanced proficiency in time management and organization

Calculate and monitor complex interest and fee accruals at various rate levels across changing lender distributions, utilizing critical thinking skills to ensure accuracy

Conduct quality control on new deals, restructures, and amendments, verifying system setup accuracy and ensuring conformity to credit agreements and organizational policies

Qualification

Loan servicing experienceStrategic planningTime managementConflict managementData literacyEmotional intelligenceTeam collaborationCoaching

Required

Four or more years of experience in loan servicing or a related field, with a focus on managing and interpreting complex loan documents

Demonstrated proficiency in strategic planning, with the ability to define organizational direction and make decisions on resource allocation

Advanced skills in time management and organization, with a proven track record of efficiently managing multiple tasks and achieving goals effectively

Proficient in conflict management, with experience in identifying and resolving conflicts of interest within teams and business decisions

Proven ability to leverage emotional intelligence to build trusting relationships, recognize emotions of self and others, and use this information to guide thinking and behavior

Preferred

Collaborate effectively with cross-functional teams to ensure seamless client service operations, demonstrating strong teamwork and communication skills

Operate as a highly motivated self-starter, capable of working independently within a team environment to drive initiatives and achieve goals

Develop and implement strategies to improve client satisfaction and service delivery, utilizing strategic thinking to influence business decisions and enhance outcomes

Maintain awareness of operational risks throughout the lending lifecycle, applying critical thinking to mitigate potential issues

Leverage data and technology literacy to analyze data and implement innovative solutions, enhancing efficiency and effectiveness in operations

Mentor and coach junior team members, sharing experience and knowledge to foster their development and strengthen team capabilities