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Global Refuge · 1 day ago

Business Analyst for Program Data Systems

Baltimore, MD

Full-time

Hybrid

Mid Level

3+ years exp

Global Refuge is a nonprofit organization dedicated to serving newcomers seeking safety and support. The Business Analyst for Program Data Systems will manage data processes related to Children's Services, improving methods of data collection and collaborating with stakeholders to implement software solutions.

Health CareHospitalNon Profit

Growth Opportunities

No H1B

Responsibilities

Consult with CS and IT staff to identify, define, and document data needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access

Work with the Global Refuge Applications group to plan and prioritize development work and strategize on larger Global Refuge application directions

Liaison with stakeholders to identify data improvements for optimal operational performance

Manage Apricot development in data planning, analysis, and timely report submission

Analyze how systems/changes will impact processes, make improvements, and test system functionality

Design and develop comprehensive reports and interactive dashboards to support the needs of Children's Service leadership, ensuring timely access to accurate data for critical decision-making and compliance with policies and procedures established by the Office of Refugee Resettlement (ORR)

Provide technical assistance, training, and guidance for staff regarding the use of data management tools

Provide Apricot end-user support – training and issue resolution – using Global Refuge's help desk tracking system

Prepare proposals for new systems and/or operations improvements in compliance with federal program reporting guidelines/regulations and Global Refuge program standards

Assess partner data entry and data integrity

Facilitate an Apricot working group to inform system improvements and identify training needs

Design and develop systems training resources: instruction manuals, training modules, standard operating procedures, and user guidelines

Solicit needs from units outside of Children's Services (such as Evaluation, Finance, other Programs, and KM) and factor those needs into Apricot priorities

Qualification

Business process analysisData analyticsSQLSoftware developmentDatabase administrationPower BITableauResearch experienceTraining coordinationAnalytical mindsetTechnical writingInterpersonal skillsProject management

Required

Bachelor's degree in business management, information systems, or related field and a minimum of three years progressive experience in business process analysis, computer system implementations, change management, large group facilitation, and/or major analytical or research studies or equivalent combination of education and experience

Ability to direct software development activities, including translating end-user needs into technical specifications that the developer can use to fulfill requests for bug fixes or new functionality, planning new software releases, and conducting and coordinating testing of pre-release software to ensure quality

Basic proficiency in SQL for data querying and analysis

Demonstrate proficiency in reporting and data analytics, leveraging industry-standard tools such as Power BI, Tableau, or SAP to extract, transform, and visualize data

Demonstrated experience in database administration and database/information systems use

Strong computer skills; Proficiency with Microsoft Office: Excel, Access, and PowerPoint

Excellent oral communication, interpersonal skills, and technical writing skills to translate technical concepts into user-friendly language; writing sample needed

Ability to support compliance with data collection policy and procedures

Commitment to maintaining confidentiality and adhering to data security protocols

Ability to coordinate training and provide technical assistance on the use of the data management system

Research and statistics experience in social work or other human services fields

Ability to independently manage projects and adjust work priorities in a dynamic work environment

Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners

Analytical mindset with the ability to gather and analyze requirements and data to inform decision-making

Experience with and commitment to working in a very diverse workforce

Willingness to travel when needed

Must be willing and able to clear a criminal background check for the past seven (7) years

Must be willing and able to request and clear Child Abuse and Neglect background check in all states lived within previous five (5) years, updated yearly

Must be willing and able to obtain FBI fingerprint check every five (5) years

Must have valid driver's license and MVA check free of major infractions for the last seven (7) years